IT Technician

2 months ago

Lewisburg, United States Minth North America, Inc. Full time

We are seeking a versatile and skilled IT Technician with a strong background to join our team. In this role, you will be responsible for maintaining and troubleshooting IT systems, networks, and infrastructure. The ideal candidate will possess a blend of technical expertise in IT support and building management, along with excellent communication and problem-solving skills.

  • Evaluates and resolves user problems as first point of contact; identifies and obtains appropriate resources for the resolution of complex problems; corrects routine hardware problems by making minor repairs to computer equipment, studies trends and makes long-term/major recommendations for the future
  • Instructs computer system users in the use of computer equipment and applications; answers questions and assists in resolving problems with application use (MS office suite, Lync, PloyComm)
  • Facilitates setup of new hardware/software; installs, tests, and monitors the operation of computer hardware and software; configures hardware and software to meet user's needs
  • Basic LANs/WANs knowledge
  • Maintains various records, procedures and documentation for computer systems and software including asset management tracking and inventory of all company hardware
  • Assists in the maintenance and installation of telephony, data, and video cabling throughout the corporate facilities
  • Occasionally serves as the primary contact for response to emergency situations or critical problems with the technology or facilities, including events that occur during off-hours, 24/7 support (on-call rotation)
  • Conducts periodic check-ins and establishes strong working relationships with office associate
To be a qualified candidate you must have the following:
  • 2 year degree of applicable IT/IS Certification
  • Proven experience in IT support, network administration, and system troubleshooting
  • Strong knowledge of hardware, software, and networking technologies
  • Familiarity with building management systems and facilities operations
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus
Key to being successful in this role:
  • Excellent problem-solving and analytical skills
  • Ability to communicate technical information effectively to non-technical stakeholders
  • Strong organizational and multitasking abilities
  • Experience with project management and vendor management
  • Ability to work independently and collaboratively in a fast-paced environment.
Why work for Minth? Here are the advantages of working at Minth.
  • International development platform
  • Dynamic and efficient team
  • All-round personal improvement
  • Personalized humanistic care
  • Diversified working atmosphere
  • Modern office setting
  • Competitive compensation package