![Minth North America, Inc.](https://media.trabajo.org/img/noimg.jpg)
IT Technician
2 months ago
Lewisburg, United States
Minth North America, Inc.
Full time
We are seeking a versatile and skilled IT Technician with a strong background to join our team. In this role, you will be responsible for maintaining and troubleshooting IT systems, networks, and infrastructure. The ideal candidate will possess a blend of technical expertise in IT support and building management, along with excellent communication and problem-solving skills.
- Evaluates and resolves user problems as first point of contact; identifies and obtains appropriate resources for the resolution of complex problems; corrects routine hardware problems by making minor repairs to computer equipment, studies trends and makes long-term/major recommendations for the future
- Instructs computer system users in the use of computer equipment and applications; answers questions and assists in resolving problems with application use (MS office suite, Lync, PloyComm)
- Facilitates setup of new hardware/software; installs, tests, and monitors the operation of computer hardware and software; configures hardware and software to meet user's needs
- Basic LANs/WANs knowledge
- Maintains various records, procedures and documentation for computer systems and software including asset management tracking and inventory of all company hardware
- Assists in the maintenance and installation of telephony, data, and video cabling throughout the corporate facilities
- Occasionally serves as the primary contact for response to emergency situations or critical problems with the technology or facilities, including events that occur during off-hours, 24/7 support (on-call rotation)
- Conducts periodic check-ins and establishes strong working relationships with office associate
- 2 year degree of applicable IT/IS Certification
- Proven experience in IT support, network administration, and system troubleshooting
- Strong knowledge of hardware, software, and networking technologies
- Familiarity with building management systems and facilities operations
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus
- Excellent problem-solving and analytical skills
- Ability to communicate technical information effectively to non-technical stakeholders
- Strong organizational and multitasking abilities
- Experience with project management and vendor management
- Ability to work independently and collaboratively in a fast-paced environment.
- International development platform
- Dynamic and efficient team
- All-round personal improvement
- Personalized humanistic care
- Diversified working atmosphere
- Modern office setting
- Competitive compensation package