IT Support Specialist

3 weeks ago

Washington, United States Vectrus Full time

Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Responsibilities What You'll Do: We have an opportunity for an IT Support Specialist to support our NIPO customer at the Washington Navy Yard. You will perform duties in information technology management to include, issuing, tracking, recording, and troubleshooting command mobile devices, external hard drives, computer headsets, and phone headsets. Use judgment and initiative to determine the approach or action to take in non-routine situations; will interpret and adapt guidelines in a frequently changing environment, and maintain and update the NIPO "Process Desk Guides - (PDGs)" under their cognizance, which functions as an "operations manual". Key Responsibilities: Serve as liaison between Navy IPO personnel and DONCIO Mobility Team. Submit ITD tickets to DONCIO Mobility team via SECNAV SharePoint Portal for initial issuance of mobile devices, for missing, lost, or stolen devices, and for requesting any out-of-baseline features along with accompanying documentation. Assist users with initial setup of mobile devices and mandated operating system updates. Resolve any issues with mobile devices (incorrect PIN, password, e-mail not synching, etc.) by performing basic troubleshooting prior to placing a trouble call with DONCIO ITD ticketing system. Obtain DISA Purebred Agent designation by fulfilling training and registration requirements. Issue and track Mobile User Agreements and IT peripheral equipment (external hard drives, headsets, etc.). Coordinate assignment of devices with government POCs so command MasterData Repository is properly updated to reflect device assignment. Perform the duties of the Navy IPO Access Control Specialist/Receptionist during their absence. Respond to IT helpdesk inquiries. Assist helpdesk lead with IT trouble calls. Track helpdesk issues via Navy IPO SharePoint portal. Navy IPO Voice over Internet Protocol (VoIP) Technician: Manage the day-to-day operations of the NIPO VoIP system while ensuring compliance with DoD and DoN policies and procedures. Exhibit strong technical leadership and working knowledge of VoIP hardware and software. Use judgment and initiative to determine the approach or action to take in non-routine situations; will interpret and adapt guidelines in a frequently changing environment, and develop, maintain and update NIPO "Process Desk Guides - (PDGs)" under their cognizance, which functions as an "operations manual". Deploy, configure, and support all aspects of Cisco VoIP hardware and software for Navy IPO. Design and provide recommendations for the deployment and maintenance of VOIP equipment. Develop effective solutions to resolve complex issues, and communicate VoIP system issues, findings, and recommendations to Navy IPO IT management team with minimal guidance. Utilize expertise with Cisco VoIP pre-programmed features and CISCO call manger to enable seamless VoIP operations. Provide training to Navy IPO IT staff on VoIP troubleshooting, configuration and overall system operations. Conduct training to end users on VoIP setup and use. Qualifications Minimum Qualifications Education: Bachelor’s Degree or Qualifying Experience required. Additional 4 years of experience may be substituted to offset a Bachelor's Degree. Experience: Minimum 2 years' of direct experience in professional experience with SA/FMS programs, international cooperative programs/export licensing area, or acquisition areas. Includes experience in areas such as: international training, C41, EW, FMS sales, engineering and logistics support, international relations, international marketing, foreign disclosure, equipment integration and procurement, case development and execution, equipment release ability, DoN level programs, Defense Security Assistance Management System, and support strategic initiatives. Other Requirements: Completion of the following formal courses are required: DISCS SCM-FA-OL (SCM 101), DISCS SCM-OC-OL (SMC-201), and DISCS IPSR-OL. An active Secret Clearance may be required. U.S. Citizenship status is required as this position will require the ability to access US only data system. Skills & Technology Used Analytical Thinking & Problem Solving: Possesses both analytical and interpersonal skills. Good problem solving and organizational skills/techniques. Business Partner/Effective Communicator: English language skills to communicate Strong communicator must be able to communicate clearly both in writing and orally. Customer service oriented, detail focused, pro-active behavior, multi-task capability. Software: Microsoft Office Suite Excel Outlook SharePoint Personal computer, printer, copy machine and other general office equipment. Government NMCI What We Bring At V2X we strive to be market competitive in our total reward offerings. The successful candidate’s starting pay will be based on, but not limited to, their job-related skills, experience, qualifications, work location, and market conditions. Please speak with a recruiter for additional information. Employee benefits include the following: Healthcare coverage Life insurance, AD&D, and disability benefits Retirement plan Wellness programs Paid time off, including holidays Learning and Development resources Employee assistance resources Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans. We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

  • Acquisition Support Specialist

    4 weeks ago

    Washington, United States Gridiron IT Solutions LLC Full time

    Job DescriptionJob DescriptionIn this role, the Acquisition Support Specialist will be an integrated team member in support of several military and civilian agencies across various sectors to include professional services, Information Technology (IT), and a variety of other services required by client agencies. This is a full-time position that reports...

  • Acquisition Support Specialist

    5 days ago

    Washington, United States Gridiron IT Solutions LLC Full time

    Job DescriptionJob DescriptionIn this role, the Acquisition Support Specialist will be an integrated team member in support of several military and civilian agencies across various sectors to include professional services, Information Technology (IT), and a variety of other services required by client agencies. This is a full-time position that reports...

  • Acquisition Support Specialist

    3 weeks ago

    Washington, United States Gridiron IT Solutions LLC Full time

    Job DescriptionJob DescriptionIn this role, the Acquisition Support Specialist will be an integrated team member in support of several military and civilian agencies across various sectors to include professional services, Information Technology (IT), and a variety of other services required by client agencies. This is a full-time position that reports...

  • Sr. Specialist Applications

    1 month ago

    Washington, Washington, D.C., United States IT Full time

    Nestlé Information Technology is the digital arm of the world's largest nutrition, health, and wellness company. With 150+ years in business, 2,000+ brands, and 270,000+ diverse team members—you're joining an organization that's revolutionizing food and championing global humanitarian efforts with technology at its core. Joining Nestlé IT means you'll...

  • Sr. Specialist Applications

    3 weeks ago

    Washington, Washington, D.C., United States IT Full time

    Nestlé Information Technology is the digital arm of the world's largest nutrition, health, and wellness company. With 150+ years in business, 2,000+ brands, and 270,000+ diverse team members—you're joining an organization that's revolutionizing food and championing global humanitarian efforts with technology at its core. Joining Nestlé IT means you'll...

  • IT Support Specialist

    3 weeks ago

    Washington, United States Owia Technology Full time

    **IT Support Specialist** **8:30-5:30 pm, with some evening/weekend hours on occasion** Seeking a very detail-oriented I.T. Support Specialist with the desire to join a positive, team-oriented company with a family-feel who has been providing small to mid-sized businesses with IT support in the Washington, DC area for over 20 years. Growth opportunities are...

  • Help Desk Specialist

    2 weeks ago

    Washington, United States Indigo IT Full time

    Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have...

  • M&E Specialist

    2 weeks ago

    Washington, United States Aqua It Full time

    All Jobs M&E Specialist (Secret Clearance)Aqua-IT is HIRING an M&E Specialist to support a large state department contract!Build with US - A World of Possibilities!Be Part of our Mission!Hiring ONE Heart at a Time because YOU MATTER!What you will be working on:What you will bring to us (Must):Bachelor's degree and 2-4 years of relevant experienceExperience...

  • M&E Specialist

    4 weeks ago

    Washington, United States Aqua IT Full time

    All Jobs • M&E Specialist (Secret Clearance) Aqua-IT is HIRING an M&E Specialist to support a large state department contract! Build with US - A World of Possibilities! Be Part of our Mission! Hiring ONE Heart at a Time – because YOU MATTER! What you will be working on: What you will bring to us (Must): Bachelor's degree and 2-4 years of relevant...

  • M&E Specialist

    6 days ago

    Washington, United States Aqua IT Full time

    All Jobs • M&E Specialist (Secret Clearance) Aqua-IT is HIRING an M&E Specialist to support a large state department contract! Build with US - A World of Possibilities! Be Part of our Mission! Hiring ONE Heart at a Time – because YOU MATTER! What you will be working on: What you will bring to us (Must): Bachelor's degree and 2-4 years of relevant...

  • Peer Support Specialist

    1 month ago

    Washington, United States Changing Technologies, Inc. Full time

    **POSITION: Certified Peer Specialist**: - **LOCATION: 64 New York Ave NE, Washington, DC 20002, United States**: - **CONTRACT LENGTH: Long Term (36 Months contract)**: - **Pay rate: $19.20/hr** **JOB DESCRIPTION**: - Helping people advocate for and access resources they need to support their recovery. - Participating in the treatment team under...

  • Peer Support Specialist

    1 week ago

    Washington, United States Changing Technologies, Inc. Full time

    **POSITION: Certified Peer Specialist**: - **LOCATION: 64 New York Ave NE, Washington, DC 20002, United States**: - **CONTRACT LENGTH: Long Term (36 Months contract)**: - **Pay rate: $19.20/hr** **JOB DESCRIPTION**: - Helping people advocate for and access resources they need to support their recovery. - Participating in the treatment team under...

  • Help Desk/ Desktop Specialist

    2 weeks ago

    Washington, United States ALTA IT Services Full time

    Job DescriptionJob DescriptionHelp Desk/ Desktop SpecialistWashington DC- ONSITEPer Federal Govt Sector U.S. Citizenship RequiredMust be able to pass Federal background CheckPROJECT DESCRIPTION: Intermediate Help Desk Specialist supporting MGT/DFMBACKGROUND:The Application and Computer Services section (ACS) of the Division of Management seeks an...

  • IT Support Specialist

    4 hours ago

    Washington, United States National Assoc of Counties Full time

    The National Association of Counties (NACo), representing America’s 3,069 county governments with 40,000 elected officials, 3.6 million county employees and more than $660 billion in annual investments, seeks an IT Support Specialist. The IT Support Specialist is responsible for general end user support, including the procurement of technology equipment,...

  • Technical Support Specialist

    3 weeks ago

    Washington, United States Tech-Marine Business, Inc. Full time

    Overview: **_ COMMITMENT. EXCELLENCE. INTEGRITY._** **_ Our Mission Statement_** - TMB will strive to be the best Employee-Owned Business contributing to our National Defense._ - We are committed to providing meaningful work, fair compensation, benefits that support a work/life balance, and to contribute towards a secure retirement for all our...

  • Peer Support Specialist

    4 days ago

    Washington, Washington, D.C., United States Changing Technologies, Inc. Full time

    POSITION:Certified Peer Specialist:LOCATION:64 New York Ave NE, Washington, DC 20002, United States:CONTRACT LENGTH:Long Term (36 Months contract):Pay rate: $19.20/hrJOB DESCRIPTION: Helping people advocate for and access resources they need to support their recovery. Participating in the treatment team under supervision of a trained behavioral health...

  • IT Support Specialist

    4 weeks ago

    Washington, United States Working America Associa Full time

    Job Title: IT Support Specialist With 4 million members, Working America mobilizes working people who don’t have the benefit of a union at work to fight for good jobs and a fair economy. As the community affiliate of the AFL-CIO, we unite working people in urban and suburban communities around a shared economic agenda. The IT Support Specialist works...

  • IT Support Specialist

    1 month ago

    Washington, United States Working America Full time

    Salary Range: $58,288.00 To 58,288.00 Annually Job Title: IT Support Specialist With 4 million members, Working America mobilizes working people who don’t have the benefit of a union at work to fight for good jobs and a fair economy. As the community affiliate of the AFL-CIO, we unite working people in urban and suburban communities around a shared...

  • IT Operations Support Specialist

    4 hours ago

    Washington, United States AHU Technologies Inc Full time

    Role : IT Operations Support Specialist Client : DC Government Location : WAshington, D.C.(Hybrid) *Hybrid Position - currently required to be on-site EO Wednesday* **Description**: The IT Operations Support Specialist shall: a) Provide technical assistance in all aspects of data processing operations. d) Have knowledge on how to identify, investigate and...

  • IT Support Specialist

    2 weeks ago

    Washington, United States Customer Value Partners, Inc Full time

    Overview: CVP seeks an IT Support Specialist to administer and support desktop, server, network, and cloud infrastructure components for our corporate office in Washington, DC. This is a user-facing role providing direct support to remote staff. The professional in this role will work with a strong and motivated IT team to optimize processes and deliver...