Patient Services/Clinical Nutrition Manager

Job Summary:

In addition to the responsibilities listed below, this manager level position is also responsible for planning, organizing, coordinating and directing the provision of high-quality, cost-effective in-patient and out-patient clinical nutritional services and feeding operations that meet or exceed regulatory and budget requirements. This includes the provision of nutritional services including professional services, nutrition care services, and in- and out-patient feeding and computer nutrition programs. This also includes assisting in the planning and development of departmental operating and capital budgets; monitoring payroll and non-payroll expenditures; and collaborating with the management team to develop short- and long-term departmental goals and objectives in alignment with service area medical center strategic plans.

This position acts as a key liaison with professional staff (physicians, nurse managers, pharmacists, and other Kaiser staff) to ensure open communications regarding patient food services and nutritional care services. This role is also responsible for collaborating with the other service area leadership to plan, integrate, and coordinate provision of products and services across customer groups. This includes actively participating in quality assurance programs; developing, implementing, and maintaining policies and procedures for area of responsibility; and ensuring quality care of members, patients, and staff through continuous monitoring and process improvement initiatives.

Essential Responsibilities:

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.

• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.

• Contributes to sanitation and maintenance of food services work areas and equipment by: holding teams accountable by tracking and reviewing cleaning and sanitizing logs to ensure duties are performed according to company standards, and monitoring equipment problems and reviewing replacement requests to ensure such needs do not exceed budget.

• Contributes to sanitation and maintenance of food services work areas and equipment by: leading strategic communications with vendors to ensure vendor contracts are in place; establishing relationships with vendors to ensure they are providing services consistent with vendor agreements, regulatory compliance standards; and overseeing vendor metrics to ensure service delivery is compliant, safe, sanitary, and supports patient satisfaction.

• Contributes to food procurement, storage, and distribution by: managing the team receiving, verifying, and storing of delivery items, managing inventory usage to ensure it is within established utilization levels, and ensuring procurement costs remain within budget; leading the team to maintain stock levels at food stations, in work areas, and is updating inventory with out-of-stock items; and monitoring loss and decay logs due to inaccurate labeling and storage of perishable items, and updating the procurement budgets as needed.

• Contributes to food recall management by: documenting and managing the return of food that has been recalled or is at risk of contamination; and communicating or advising others on communications to patients and staff about ongoing updates or actions being taken to resolve food recall issues.

• Contributes to meal planning, preparation, and production by: guiding team to prepare menu/meal items by assisting cooking staff, according to standardized recipes and/or directions and providing support for other team members, and overseeing regulatory and budget adherence; creating safety checks to ensure food is prepared in a safe manner, according to food preparation standards, and is safe for patients; and leading the team assembling patient meal trays and cafeteria and/or catering services, and overseeing the team through the catering of food items according to scheduled mealtimes.

• Contributes to emergency planning by: contributing to the development of workplans that ensure food supply, delivery, and services are efficiently maintained during times of crisis or emergency.

• Serves customers and patients by: monitoring team members customer/patient interactions, and addresses highly sensitive service recovery issues; providing guidance across unit based teams to support food service and delivery operations that help the business unit deliver quality care; analyzing escalated or high-priority patient responses to quality control survey questions, guides the submission of relevant quality control reporting, and demonstrates advanced knowledge of metrics used to assess quality control and quality performance and how they affect other fields across the sub-function; leading efforts to reduce critical control points to acceptable levels to acceptable levels and improve the care experience; and leading the implementation of quality control initiatives on the team and prioritizing improvement recommendations for customer and patient services.

Minimum Qualifications:

• Registered Dietitian (CDR).

• Minimum one (1) year of experience with PC based tools, Microsoft Office applications, Web-based applications.

• Current SERVSAFE Manager certificate or a successfully completed sanitation course within the past year.

• Associates degree in Management, Business Administration, Nutrition Science, Culinary Arts, or related field AND minimum four (4) years of experience in food service or a directly related field OR Minimum five (5) years of experience in food/nutrition management or a directly related field.

• Registered Dietitian

Additional Requirements:

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COMPANY: KAISER

TITLE: Patient Services/Clinical Nutrition Manager

LOCATION: Woodland Hills, California

REQNUMBER: 1250251

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.