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Information Technology Support Specialist

2 months ago

Deer Park, United States Flex-Tek Full time

As an IT Support Specialist/Systems Administrator, you will be responsible for ensuring the smooth operation of our IT infrastructure and providing exceptional support to our users. You will analyze and resolve hardware and software issues, manage Microsoft environments, and contribute to the overall cybersecurity posture of the organization.

** MUST HAVE EXTENSIVE EXPERIENCE IN AZURE ENTRA. **

** Long term contract position, at least until the end of the year at this time. **

Key Responsibilities:

  • Problem Analysis and Resolution: Analyze problems and select appropriate corrective actions for both computer hardware and software issues. Diagnose problems, perform repairs, and ensure timely resolution.
  • Microsoft Environment Support: Provide support for Microsoft Windows and server operating systems, various Microsoft applications, printers, and peripherals. Manage and troubleshoot issues related to these systems.
  • Exchange Flow and Security: Understand and manage email exchange flow, ensuring proper security protocols are followed.
  • Azure Active Directory and Intune: Utilize and manage Azure Active Directory and Intune for user and device management, ensuring effective and secure access to resources.
  • Team Collaboration: Work effectively within a team environment, sharing knowledge and supporting colleagues to achieve collective goals.
  • Customer Service: Deliver excellent customer service in person, via email, and over the phone. Address and resolve user issues with professionalism and empathy.
  • Communication: Exercise excellent communication skills, ensuring clear and effective interactions with users and team members.
  • Helpdesk Software: Utilize helpdesk software to track and manage support requests, ensuring timely and accurate resolution.
  • Cybersecurity Practices: Demonstrate and promote good cybersecurity habits, ensuring that all systems and data are protected from threats and vulnerabilities.

Qualifications:

  • Active Directory experience is required
  • Technical Skills: Proven experience in diagnosing and resolving hardware and software issues. Proficiency in supporting Microsoft Windows/server operating systems and various Microsoft applications.
  • Exchange and Security: Solid understanding of email exchange flow and security principles.
  • Azure and Intune: Working knowledge of Azure Active Directory and Intune.
  • Teamwork: Experience working effectively in a collaborative team environment.
  • Customer Service: Strong commitment to providing excellent customer service and support.
  • Communication: Excellent verbal and written communication skills.
  • Helpdesk Software: Familiarity with helpdesk software and ticketing systems.
  • Cybersecurity: Demonstrated understanding of cybersecurity best practices.