See more Collapse

Desktop Support Technician

2 months ago

Rockledge, United States APR Consulting Full time
Desktop Support Technician

  • Location: Rockledge, Florida
  • Type: Contract
  • Job #76493
APR Consulting, Inc. has been engaged to identify a Field Support Technician

Location: Rockledge, FL 32955
Position: Field Support Technician/ Desktop Support Technician
Pay Rate: $24.57/hr.
Duration: 13 weeks
Expected Shift: Monday-Friday 8:00 am to 4:30 pm

Candidate will travel to many locations throughout Brevard county and the work locations will change daily. All locations are within Brevard County (usually within a 30-mile radius). Mileage will be paid for transportation between facilities.

Minimum Qualifications :
  • Education: High school diploma or equivalent required.
  • Licensure: None
  • Certification: HDI Desktop Support Technician certification must be obtained within 180 days and maintained while in the role
  • Work Experience: One year of customer support experience and 6 months of technical support experience.
Primary Accountabilities :
  • Maintains a high level of security in assigned areas of responsibility, abiding by established policies and procedures.
  • Applies fundamental customer support techniques to ensure customer satisfaction.
  • Translates customer concerns and technical solutions in system/application issues in an understandable manner and educates customers on the Standard Environment.
  • Builds new devices (PCs, laptops, tablets, etc.) to enterprise standards, and ensures all End User devices are secured to Information Security standards.
  • Participates in the deployment and troubleshooting of computer systems, mobile devices, patient entertainment systems, multimedia systems, pagers, medication carts, and applications related to core systems.
  • Maintains inventory of computer equipment/supplies as new or repaired hardware is received at each facility.
  • Creates and monitors Incident and Request tickets internally and with 3rd party contract support vendors within multiple incident ticketing systems.
  • Escalates calls to the 3rd level Support only after proper troubleshooting process have proven ineffective and the ticket is properly documented.
  • Prioritizes and assigns Support Center cases appropriately and provides customer support and service completion within the priority and case closure standards as agreed to in the departmental Service Level Agreement documentation.
  • Interacts with Physicians and Health Care Providers and assist them with Electronic Health Record primary and secondary applications, and other application issues as required.
  • Demonstrates cross functional collaborative teamwork.
Knowledge/Skills/Abilities :
  • Knowledge of Microsoft Office Applications and Windows Operating systems
  • Demonstrated exceptional customer service skills and ability to relate to customers' needs and concerns
  • Good oral, written, and interpersonal communication skills.
  • Able to handle stressful and dynamic work situations while contributing to a positive team environment
  • Able to positively and effectively resolve customer concerns in a professional manner
  • Analytical and problem-solving abilities
  • Reliable transportation is required to travel to any site to support customer needs, which may require securely transporting IT equipment in a privately owned vehicle. Ability to work shifts at various times of the day at different geographic locations with additional on-call and weekend responsibilities.


Our client is one of the largest Healthcare Staffing Providers in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.

This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you

We have other current jobs related to this field that you can find below

  • Pharmacy Technician

    2 weeks ago

    Rockledge, United States The Brevard Health Alliance Inc Full time

    Job DescriptionJob DescriptionCome launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for a Pharmacy Technician to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the...

  • Paint Technician

    3 months ago

    Rockledge, United States Executive Cabinetry Full time

    Executive Cabinetry is so excited to add motivated and passionate individuals to our team that we are now offering a sign on bonus! Please apply and ask the recruiter for details! Executive Cabinetry: Who We Are Located in Simpsonville, South Carolina, Executive Cabinetry is an industry leader in semi-custom and custom cabinetry. The Executive Cabinetry...

  • Registered Behavior Technician

    1 month ago

    Rockledge, United States hopebridge Full time

    Job DescriptionJob DescriptionWhy You’ll Love this Registered Behavior Technician Job!       Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community?  Embark on a rewarding career as a Registered Behavior Technician (RBT) with Hopebridge in Rockledge, FL,...

  • Registered Behavior Technician

    3 weeks ago

    Rockledge, United States hopebridge Full time

    Job DescriptionJob DescriptionWhy You’ll Love this Registered Behavior Technician Job!       Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community?  Embark on a rewarding career as a Registered Behavior Technician (RBT) with Hopebridge in Rockledge, FL,...

  • SVP of Information Technology

    1 week ago

    Rockledge, United States Angott Search Group Full time

    Community Credit Union located in Rockledge, Florida has partnered with Angott Search Group to fill a newly created position of Vice President of Information Technology . Under the direction of the CIO, the VP of Technology is responsible for managing the planning, evaluation, and establishment of the credit union’s server, computing, network, and security...

  • Senior Operations and Support

    2 months ago

    Rockledge, Florida, United States norskhydro Full time

    Corporate Center in Hydro is mainly located at Vækerø and has around 260 employees within the areas of Finance, People & Safety, Legal and Compliance, Communication & Public Affairs and Corporate Development.Job DescriptionPerform duties to prepare caustic tanks, clean and route dies to proper location and assemble up and store dies for production. Plan,...

  • ERP Systems

    1 week ago

    Rockledge, United States norskhydro Full time

    Job Location: Rockledge, FL Hydro employees can enjoy several benefits including: Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts Retirement Savings Plans with Company Match/Contributions Job Summary: Perform duties to provide clerical and administrative support for ERP and quality programs, provide lab support for testing...

  • Experienced Operations and Support

    2 months ago

    Rockledge, United States norskhydro Full time

    Corporate Center in Hydro is mainly located at Vækerø and has around 260 employees within the areas of Finance, People & Safety, Legal and Compliance, Communication & Public Affairs and Corporate Development. Job Location Rockledge, Florida Job Responsibilities Perform duties to set up and operate MPE CTL Dept. equipment within production goals and...

  • Pharmacy Benefit Specialist

    1 month ago

    Rockledge, United States Health First Full time

    Position Summary Apply proper authorization requirements and pharmacy benefits for all Health Plans' in accordance with all State Statutes, Federal guidelines, and NCQA Standards where applicable. Prepare all authorization requests requiring clinical, coverage and/or organizational determinations for the clinical reviewer; which includes, all Formulary...

  • Service Desk Tech

    4 weeks ago

    Rockledge, United States Kavaliro Full time

    We are seeking highly skilled and motivated Service Desk Technicians to join our team in Viera, FL. The ideal candidates will have three plus years of experience in a Service Desk role, along with relevant certifications and a strong ITIL foundation. Key Responsibilities: Provide technical support and troubleshooting for hardware, software, and...

  • Janitor (Rockledge)

    2 months ago

    Rockledge, United States Progressive Cleaning Full time

    Job DescriptionJob DescriptionCompany DescriptionMonday - Friday Positions AvailableEvening Shifts Starting at 6PMPart Time or Full Time25 - 40 Hours a WeekFixed ScheduleHoliday PayWe are always looking for awesome people to join our team! At Progressive Cleaning, you will work alongside the most talented cleaning professional as we deliver commercial...

  • Janitor (Rockledge)

    2 months ago

    Rockledge, United States Progressive Cleaning Full time

    Company Description Monday - Friday Positions Available Evening Shifts Starting at 6PM Part Time or Full Time 25 - 40 Hours a Week Fixed Schedule Holiday Pay We are always looking for awesome people to join our team! At Progressive Cleaning, you will work alongside the most talented cleaning professional as we deliver commercial cleaning services that...

  • Janitor (Rockledge)

    2 weeks ago

    Rockledge, United States Progressive Cleaning Full time

    Company Description Monday - Friday Positions Available Evening Shift Starting at 6PM Part Time or Full Time 25 - 40 Hours a Week Fixed Schedule Holiday Pay We are always looking for awesome people to join our team! At Progressive Cleaning, you will work alongside the most talented cleaning professional as we deliver commercial cleaning services that create...

  • Janitor (Rockledge)

    1 week ago

    Rockledge, United States Progressive Cleaning Full time

    Job DescriptionJob DescriptionCompany DescriptionMonday - Friday Positions AvailableEvening Shift Starting at 6PMPart Time or Full Time25 - 40 Hours a WeekFixed ScheduleHoliday PayWe are always looking for awesome people to join our team! At Progressive Cleaning, you will work alongside the most talented cleaning professional as we deliver commercial...

  • Engineering Manager

    2 weeks ago

    Rockledge, United States Standex Full time

    What You'll Do As a Senior Engineering Manager, you will be a highly trained professional responsible for the oversight of engineering employees as well as technical and engineering processes and programs for Standex. Your duties will include planning and implementing large projects, proposing budgets and schedules, and training other employees. You will...

  • Engineering Manager

    1 month ago

    Rockledge, United States Standex Electronics Full time

    What You’ll DoAs a Senior Engineering Manager, you will be a highly trained professional responsible for the oversight of engineering employees as well as technical and engineering processes and programs for Standex. Your duties will include planning and implementing large projects, proposing budgets and schedules, and training other employees. You will...

  • Press Operator

    2 months ago

    Rockledge, Florida, United States norskhydro Full time

    Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries....

  • Surgical Technologist II

    6 days ago

    Rockledge, United States Health First Full time

    POSITION SUMMARY To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by performing a variety of technical activities related to patient care, as well as support activities in the operating room under the direction of a registered nurse. PRIMARY ACCOUNTABILITIES Performs a variety of duties in an operating room observing...