Advanced Medical Support Assistant

2 weeks ago

Ardmore, United States VETERANS HEALTH ADMINISTRATION Full time
Summary

The incumbent (s) will serve as Advanced Medical Support Assistant (s), assigned to the following sections of the Health Administration Service: Primary Acute Care Teams (PACT), and various Specialty Clinics or to the Nursing Service. The Advanced Medical Support Assistant (s) provides specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model.

Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
Experience and Education: (1) Experience - Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education - One year above high school; or (3) Experience/Education - Equivalent combination of experience and education
English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
Grade Determinations: Advanced Medical Support Assistant, GS-6 In addition to meeting the Basic Requirements outlined above, candidates must possess the required specialized experience and be able to demonstrate all Knowledge, Skills and Abilities (KSAs) as summarized below
Experience
One year of experience equivalent to the [GS-5] grade level
Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling [patient] appointments and/or consults; entering no-show information; monitoring [appointment requests from multiple] electronic [sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic], monitoring both inpatient and outpatient appointments [in] areas of responsibility; verifying and updating demographics and insurance information when [patients check-in for appointments
Coordinates administrative functions relating to] emergency and non-emergency transfers to other VA facilities or private hospitals [and determines appointment type based on the patient's] eligibility [status] (i.e., TRICARE, sharing agreements, [collaterals, research patient, VA employee], etc.)
AND Demonstrated Knowledge, Skills, and Abilities
Candidates must demonstrate [all of] the KSAs below: i
Ability to collaborate [and] communicate [with a wide range of medical clinicians across multiple disciplines (e.g
medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.] ii
[Ability to independently] set priorities and organize [ ] work to meet deadlines, ensuring compliance with established processes, policies, and regulations
iii
Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, [with internal and external customers]
This may include preparing reports in various formats and presenting data to various organizational levels, [as well as resolving patient concerns]
iv
Advanced knowledge of the technical health care process [(including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals)] as it relates to access to care
[v.] Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc
[vi.] Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
References: VA Handbook 5005/117 Part II Appendix G45 Physical Requirements: The work performed is predominately clerical in nature and requires no special physical standards
The work is usually performed in an office setting, working with others and/or alone
As typical in an office setting, there is the possibility for multiple distractions from normal operating functions and the incumbent is expected to be able to physically perform the duties of the position, aides permitted (which may include walking, sitting, standing, reaching, and bending.) The work may also include the need for light lifting and carrying (under 15 lbs.) of work materials (i.e.: books, binders, papers, etc.).
Duties "This is an open-continuous announcement closing Monday, September 30, 2024.
IMPORTANT NOTICE: This announcement will remain open until filled and may be used to fill multiple vacancies.
Qualified applicants will be considered and referred once a month or as vacancies become available.
This announcement may close without advanced notice.
Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to: Reviews patient records, physician orders/consults, completing basic eligibility review for Community Care benefits Processes and manages consults through the life cycle of the consult, following relevant directives, guidelines, and SOPs regarding scheduling practices, initiation of authorizations, communications with patients and providers.
Functions as a liaison between the VA, the community provider, the veteran, and Third-Party Administrator (TPA).
Receives and responds to incoming telephone calls to the department, secure messages, incoming/outgoing faxes, referral management platforms, and other forms of internal/external communications.
Completes varied assignments which are complex and detailed in nature, requiring coordination with the self-directed team members, team coordinator, administrative and clinical staff within the medical center and with community providers.
Establishes and maintains good relations with veterans, their families, and others to promote an understanding of hospital system/activities, rules of eligibility and create an atmosphere conducive to quality care.
Troubleshoots questions/concerns from local providers, hospitals, Veterans, expanded members of the health care team, and various stakeholders.
Incumbent is expected to communicate well, both orally and in writing, and provide quality customer service to internal and external stakeholders.
The incumbent is expected to handle all interactions with courtesy, professionalism, and diplomacy.
It is expected that he/she will demonstrate flexibility amid changing priorities and/or critical deadlines.
The incumbent is expected to meet the needs of customers while supporting VA missions.
Work Schedule: Full-Time, Monday through Friday; Various tours as agreed upon with the possibility of extended hours and weekends.
Telework: May be eligible at the discretion of management.
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required."

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