IT Supporter

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Job Description:

Satair is looking for an IT Supporter (Contract) to join our team based inDulles, VA.

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

As an IT Supporter in Satair, your main responsibility is to support our colleagues in the business when we face IT issues or are given a service request. As you're the first point of contact, the ambition to provide good customer service is a necessity and a timely resolution is a must.

Meet the team:

As an IT Supporter in Satair, you will join a team situated in the US, Germany, Singapore, China and Denmark. We provide IT Support to our colleagues in the business on a 24/7 basis, by following the sun. As we are the first step into IT, guiding colleagues and leading them to our experts is also a discipline we practice.

Your working environment:

Located minutes away from the Washington Dulles International Airport, and approximately 30 miles from the U.S. Capitol, this site serves as our major parts distribution hub in the Americas. The facility is a 24/7 fulfillment center, with an Aircraft on Ground (AOG) support desk, and Quality Assurance (QA) operations. To best support our customers, our 20,000-square-foot warehouse features a brand new technology called Autostore, aiming at increasing productivity.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Supporting your colleagues with IT Incidents and Service Requests
• Ensure that IAM activities are done with proper attention and care
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Ensure asset management is done according to our processes
• Capture and share knowledge through written Knowledge Articles
• Work closely with the different Service Desks within the organization of Airbus

Your boarding pass:

• A high school diploma or an equivalent combination of education and experience.
• Bachelor's Degree or at least 1 years of work experience within IT
• Experience in resolving IT incidents and Service Requests
• Ideally, experience with IT Asset Life Cycle Management (CMDB) and writing knowledge articles is highly desirable.
• Must be able to read, write, and speak English

Physical Requirements:

• Onsite or remote: 100% (only in exceptional circumstances will the candidate be allowed to WFH)
• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation: able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. When needed to move IT equipment - will be instructed to get help from colleague during heavier lifts.
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. When needed to move IT equipment - will be instructed to get help from colleague during heavier lifts.
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
• Sitting: able to sit for long periods of time in meetings, working on computer.
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: able to stand for discussions in offices or on production floor.
• Travel: able to travel independently and at short notice.
• Walking: able to walk through office and production areas including uneven surfaces.
• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site.
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

Citizenship:

• Authorized to work in the U.S. without current or future need for VISA sponsorship

Take your career to a new level and apply online now

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Satair USA, Inc.

Employment Type:

Agency / Temporary

Experience Level:

Entry Level

Remote Type:

On-site

Job Family:

Digital

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Job Posting End Date: 12.06.2024

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Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported toemsom@airbus.com.

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