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Service Manager

4 weeks ago

Greenville, Pennsylvania, United States Tech-24 A Commercial Food Service Repair Company, Inc. Full time

Service Manager

Total Tech, and Tech24's subsidiaries are a full-service commercial kitchen equipment repair company. This position is responsible for all day-to-day management of field service technicians. This is a fast paced customer oriented position and will suit an individual that has experience providing technical services such as refrigeration, plumbing, electrical and general maintenance repairs through a field service network. Experience in facility maintenance management is a plus.

Responsibilities:

  • Manage customer special needs and projects
  • Manage field service technicians and office support staff to ensure quality of work, appearance and professionalism
  • Dispatch technician schedules and maintain communication between office and field
  • Review and evaluate technician's operational performance
  • Assist with the development of technician's skills and hiring additional manpower as needed
  • Review and approve time-sheets for hourly employees
  • Understanding of contractual agreements, operational parameters for each contract and warranty customer
  • Verify billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted
Qualifications:
  • Prior management experience required
  • Excellent computer knowledge and the ability to use most Microsoft Office programs such as: Word, Excel, Outlook and any new operating system
  • Excellent written and verbal communication skills
  • Valid driver's license and clean driving record
  • Observe all company procedures and safety rules
Benefits Include:
  • Medical, vision, and dental insurance and short-term disability plans
  • Company paid long term disability and life insurance
  • Paid time off and paid holidays
  • 401(k) retirement savings plan with Company match and immediate vesting
Tech-24 is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

For more information about Tech-24 and our career opportunities visit www.mytech24.com or contact us at 888-774-4950.