Field Tech

1 month ago


Pascagoula, United States Cable One Full time

This Position is for a Field Technician, with a cable service located in Pascagoula, MS. This position will require occasional travel. Summary: The Field Technician performs commercial and residential installations, completes repairs, terminates service, and relocates existing equipment. Responsibilities will include: Performs the installation of customer service drops or outlets in a manner that is courteous, professional, and in accordance with Company policy and procedures, along with specification compliance in the National Electrical Code (NEC)-Article 820, and in the applicable sections of the National Electrical Safety Code (NESC); Uses electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer-owned equipment to the output of the first distribution amplifier; Terminates cable, data and telephony services in a manner that is in compliance with Company policies and procedures; Assures proper upstream and downstream signal levels at each termination on the customer's premises; Relocates customer service drops or outlets in a manner that is in compliance with all Company policies and procedures; Monitor and record incidences of system and drop leakage; Performs after-hours network stand-by, troubleshooting and repair; Operates and maintains vehicle, tools, test equipment and other company owned equipment in accordance with system guidelines and procedures; Educates customers as to the proper operation of all services, equipment, and home terminal units (HTU's) and customer owned equipment; Seeks the opportunity to initiate the sale of new cable services, or upgrades of existing services and additional outlets; Collects payments and obtains appropriate customer acknowledgements in accordance with Company cash handling policies via electronic work order and routing system (WFM) and other methods as required; Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Qualifications will include: High School Diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience; Successful completion of the Field Technician training course at the Company Technical Training Center is required within 9 months of employment; Ability to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing; Requires the ability to work a variable schedule; Requires occasional travel; Valid driver's license and a good driving record. An Equal Opportunity Employer