Helpdesk Technician
21 hours ago
The Information Systems Specialist is part of the Information Technology Service Desk Team and is the direct support for the installation, maintenance, and troubleshooting of desktop computers, laptops, printers, and network services. This is an entry-level position and the first point of contact for users who contact the service desk team through phone, email, and ticketing systems to ensure that users receive appropriate assistance, status updates, and resolution in a timely manner. Assists in the installation, implementation, and upgrades of internal systems and maintains a tracking system for usage evaluation. Position Responsibilities Fields incoming requests and incidents to resolve technical issues through the ticketing system. Escalates advanced issues to appropriate team members or other teams. Notifies user of escalation through status updates Maintains records and inventory of computers, hard drives, monitors, RSA tokens, travel laptops, and other computer accessories Responsible for daily service desk activities monitoring ticketing system and providing support to remote users, VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local/network printers, and any industry software Performs Windows and Mac imaging of computer systems, setting up new hire employees with equipment and gathering equipment from off-boarding employees Provides support for on-site/off-site meetings, conference rooms, and audio/video-related support Performs hardware support including installs, troubleshooting, basic repairs, printer maintenance, e-waste, and responsibility for the storage and inventory tracking of new and used equipment Learns to use professional concepts. Applies company policies and procedures to resolve the routine issue and normally receives detailed instructions on all work. Works on assignments tasked by the Service Desk Supervisor Works on problems of limited scope and articulates issues and need for guidance, as applicable Other duties as assigned
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IT Support Technician
1 month ago
El Segundo, United States Los Angeles Chargers Full timeAbout the Role: We are looking for Helpdesk candidates of various levels, at least with 1+ years of experience. The IT Support Specialist is focused on end-user support and responsible for the receipt, triage, and resolution of Services Requests and incidents related to computer systems.Responsibilities:Provide onsite and remote support via IT ticketing...
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IT Support Technician
2 months ago
el segundo, United States Los Angeles Chargers Full timeAbout the Role: We are looking for Helpdesk candidates of various levels, at least with 1+ years of experience. The IT Support Specialist is focused on end-user support and responsible for the receipt, triage, and resolution of Services Requests and incidents related to computer systems.Responsibilities:Provide onsite and remote support via IT ticketing...
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IT Support Technician
1 month ago
el segundo, United States Los Angeles Chargers Full timeAbout the Role: We are looking for Helpdesk candidates of various levels, at least with 1+ years of experience. The IT Support Specialist is focused on end-user support and responsible for the receipt, triage, and resolution of Services Requests and incidents related to computer systems.Responsibilities:Provide onsite and remote support via IT ticketing...
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IT Support Technician
2 months ago
El Segundo, United States Los Angeles Chargers Full timeAbout the Role: We are looking for Helpdesk candidates of various levels, at least with 1+ years of experience. The IT Support Specialist is focused on end-user support and responsible for the receipt, triage, and resolution of Services Requests and incidents related to computer systems.Responsibilities:Provide onsite and remote support via IT ticketing...
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IT Support Specialist
4 weeks ago
El Segundo, California, United States Los Angeles Chargers Full timeAbout the Role: We are seeking a skilled IT Support Specialist to join the Los Angeles Chargers team. As a Helpdesk Technician, you will be responsible for providing end-user support and resolving technical issues related to computer systems.Responsibilities:Provide technical support via IT ticketing system, email, and phone callsCreate and manage user...
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IT Service Desk Technician Tier I
2 weeks ago
El Paso, United States EXOS IT Full timeJob Summary:We are looking for a highly organized and proactive IT Service Desk Technician - Tier 1 to join our Project Management Office (PMO). The Tier 1 Technician will handle basic troubleshooting, system diagnostics, and support requests while escalating more complex issues to higher-level technicians. The ideal candidate should have a basic...
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IT Service Desk Technician Tier I
1 week ago
el paso, United States EXOS IT Full timeJob Summary:We are looking for a highly organized and proactive IT Service Desk Technician - Tier 1 to join our Project Management Office (PMO). The Tier 1 Technician will handle basic troubleshooting, system diagnostics, and support requests while escalating more complex issues to higher-level technicians. The ideal candidate should have a basic...
