Team Lead of Client Programming

2 weeks ago

Tate, United States AnswerNet Full time
Job Type: Full Time
Hours: 8:30-5:00 PM EST
Salary: $70-85K

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary

Reporting to the Director of Data & Development, the Team Lead Client Programming will oversee a team that creates client solutions on our existing platforms. You will develop processes and methodologies that ensure client satisfaction and quality of work while ensuring the team completes the work on time. In addition, you will frequently work with the business to develop requirements and timelines associated with new work as part of the client intake process.

General Responsibilities

• Manage your team's workload by participating in planning and by distributing tasks and bugs to team members

• Ensure that team members complete the assigned work on time and with high quality

• Coach your team members, using tools like 1:1s and development objectives

• Code alongside your team daily, but your key focus is their growth and how well they work together toward the goals

• Communicate regularly with other leads to plan, identify risks, and deliver on time

• Regularly update your manager on your team's assignments and meet with other leads both within and outside your project to discuss how to improve workflows and share technology

• Collaborate effectively with our partners at other studios.

Education and experience

• An undergraduate degree in Computer Science, Computer Engineering, Software Engineering, or equivalent experience

• 2-4 years of team leadership experience

Required skills and qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and calendar management tools.

• Proficient in C#, .net, PHP, and other programming languages

• Strong strategic leadership and communication skills

• A track record of remaining calm and finding solutions when facing challenging situations

• Caring about your team members' growth.

• Strong organizational skills

• Attention to detail and problem-solving skills

• Ability to multi-task and adapt quickly to changing work conditions in a fast-paced environment

• Process driven

• Self-motivated with excellent time management

Preferred Qualifications

• Call Center experience is an asset

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