Product Manager

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Atlanta based, hybrid schedule - 3 days a week in office

Role Purpose

Responsible for delivering quality products across the digital experience (Mobile, Hotel Website, or Revenue Management). This role coordinates among business stakeholders, software developers, technical engineers, designers, data analysts, and other functional subject matter experts to create a comprehensive and holistic roadmap that addresses both short term and long-term needs. The Sr. Product Manager - AI, must be able to work at the strategic level (generating innovative ideas for growth and change management) and at the tactical level (analyzing data, solving problems). The Sr Product Manager -AI will prioritize and activate said roadmap, ultimately managing the end-to-end product lifecycle from ideation to launch to adoption to optimization in an agile methodology, pivoting as needed in response to stakeholder and customer needs. They will also support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams.

Key Accountabilities

• Lead development and implementation of product strategy: future state based on deep understanding of how the business works, incorporating customer insights, markets, competition, and distribution capabilities as well as the potential “game changing” new functionality and capabilities IHG will require to compete. This should manifest itself in a roadmap of initiatives including small enhancement and content refreshments to existing products as well as new product needs.

• Identify product opportunities far in advance of obsolescence, drive strategic planning, and articulate topline business requirements.

• Lead cross-functional working teams to design, develop, and implement prioritized product roadmap.

• Source data and craft test plans to ensure data-driven decisioning; use insights to inform priority of work.

• Proactively seek input from stakeholders to align the roadmap against business and customer needs.

• Forecast ROI, regularly report on product performance post launch, drive product adoption, and lead optimization plan.

• Identifies goals, metrics, and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings.

• Manages and grooms the product backlog; makes future decisions based on the value that will be delivered.

• Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class.

• Formulates, tests and refines assumptions and hypotheses through user research and testing.

• Creates, prioritizes and accepts user stories; incorporate them into release planning.

• Manage product lifecycles: continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence.

• Communicate product information: including product roadmap, specifications, value proposition, sales tools training tools and competitive information to stakeholders. Provide status updates to PMO for regular reporting cycles.

• Writes technical user stories.

• Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.

• Guides more junior team members in strategy, alignment, analysis and execution tasks.

• Provide regular updates to leaders and partners, sometimes catering the message depending on audience.

Required Qualifications

• Bachelor’s degree in Information Technology, User Experience, Customer Experience, Statistics, Business, or a relevant field of work, or an equivalent combination of education and work-related experienced.

Experience

• 3-6 years of relevant work experience as a Product Manager in a modern software development company

Skills & Technical Experience

• Strong storyteller, is able to formulate cohesive messages with meaningful and impactful points that resonate with target audience.

• Expert knowledge of the IHG digital landscape as well as strong familiarity with competitors and other eCommerce websites to understand trends and best practices.

• Able to recognize when and how to pivot with ease and effectively deliver.

• Demonstrated deep knowledge and understanding in a specific area of expertise including products.  

• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants. 

• Demonstrated program management experience with modern, established product management processes in organizing, planning and executing projects from conception through implementation. Demonstrated attention to detail and ability to manage multiple tasks/clients required.   

• Demonstrated experience in detailed product development discovery, documentation, and design work.  

• Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective strategic decisions. 

• Demonstrated proficiency with MS Office products (Word, Excel, PowerPoint).

• Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required. 

• Demonstrated ability to use prototyping or simulation in product creation. 

• Experience in formal requirements methodologies such as vision, scope, context, use cases, etc.

Preferred

• Demonstrated hotel industry knowledge reflecting the entire customer experience journey (reservations – stay – loyalty – on-property, and ongoing relationship management). 

• Familiarity with AEM 6.5 Touch UI a plus

• Have an entrepreneurial spirit with a keen eye for identifying new market opportunities and transforming that into an actionable plan

• Thrive in ambiguity where the solution doesn't exist and the problems aren't fully known

• Results driven candidate that can take an idea and develop a strong business case that will become the team's roadmap

• Knowledgeable in technology and enterprise software

• Ability to work and lead across all parts of the organization

• Comfortable and experienced in presenting product vision/strategy to large and senior audiences

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued.

We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

The salary range for this role is $125,000 to $175,000. This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

**This job is also eligible for bonus pay.

At IHG, we believe in taking care of our employees. That's why we offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. We want you to feel secure and cared for, so you can focus on bringing True Hospitality to the world.

You can apply for this role through the link below (or through an internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.