Customer Care Representative I
2 weeks ago
Customer Care Representative I, Call Center Locations: Norfolk VA, Las Vegas NV, St. Louis MO, Mason OH, and Winston Salem NC *This is a hybrid position but onsite training will be required based on your location. Hours: Monday - Friday (off Saturday and Sunday) Must be available to work a 8 hour shift within the listed hours in your specified time zone below: 8:00am-6pm Pacific Time 8:00am-8pm Central Time 9:00am-8pm Eastern Time Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. As a part of the Elevance Health family of companies, CarelonRx leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care. The Customer Care Representative I is responsible for acting as a trusted advisor and educator on inquiries such as coverage for medications and prior authorizations. $ 500.00 Sign-On Bonus How you will make an impact: Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Outbound calls are conducted in the ZipDrug business area. Minimum Requirements: Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experience: A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members’ questions at the first point of contact. A member advocate willing to listen and find creative solutions to address and resolve members’ questions, issues, or concerns. A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer. Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, being accountable for commitments made to members or others, and ensuring follow-ups are completed. Flexible and quick learner, willing to adapt to changing member and business needs. For candidates working in person or remotely in the below locations, the salary* range for this specific position is $18.25 to $20.25. Locations: Nevada In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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Customer Care Representative I
4 weeks ago
Norfolk, United States Elevance Health, Inc. Full timeResponds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station Customer Care, Representative, Customer, Benefits, Retail, Healthcare, Compensation
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Customer Care Representative I, Call Center
1 month ago
Norfolk, Virginia, United States tapwage Full timeAnticipated End Date:Position Title:Customer Care Representative I, Call CenterJob Description:Customer Care Representative I, Call CenterLocations: Norfolk VA, St. Louis MO, Mason OH This is a hybrid position but onsite training will be required based on your location.Work schedule will be Monday - Wednesday and Friday from 9:30 am - 7 pm EST and Saturday...
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Customer Care Representative I, Call Center
2 months ago
Norfolk, United States Elevance Health, Inc. Full timeResponds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station Customer Care, Representative, Call Center, Retail, Healthcare, Customer
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Norfolk, United States Midtown Health Center Full timeMidtown Health Center, a Federally Qualified Health Center serving Northeast Nebraska with a focus on improving access to complete care for the whole family, is looking for a Customer Service Representative to help us fulfill our mission Clinic hours of operation are Monday through Friday, 7am to 6pm. No nights or weekends. Midtown Health Center offers a...
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Verizon Customer Service Representative
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Norfolk, United States PSI Virginia Beach Full timeJob DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...
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Customer Service Representative I
4 weeks ago
Norfolk, United States Hampton Roads Transit Full time**Salary: $31,200** Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices and employees within organization. **Essential Job Functions**: (Duties listed are not intended to be all inclusive nor to...
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Health Program Representative I
1 month ago
Norfolk, United States Elevance Health Full timeTitle: Health Program Representative I Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations. The Health Program Representative I will be responsible for providing initial contact between distinct Care Management programs and specific identified members. Under...
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Norfolk, United States Midtown Health Center Full timeMidtown Health Center, a Federally Qualified Health Center serving Northeast Nebraska with a focus on improving access to complete care for the whole family, is looking for a Customer Service Representative to help us fulfill our mission! Clinic hours of operation are Monday through Friday, 7am to 6pm. No nights or weekends. Midtown Health Center offers a...
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Norfolk, United States Midtown Health Center Inc Full timeJob DescriptionJob DescriptionMidtown Health Center, a Federally Qualified Health Center serving Northeast Nebraska with a focus on improving access to complete care for the whole family, is looking for a Customer Service Representative to help us fulfill our mission!Clinic hours of operation are Monday through Friday, 7am to 6pm. No nights or weekends....
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Norfolk, United States Midtown Health Center Inc Full timeJob DescriptionJob DescriptionMidtown Health Center, a Federally Qualified Health Center serving Northeast Nebraska with a focus on improving access to complete care for the whole family, is looking for a Customer Service Representative to help us fulfill our mission!Clinic hours of operation are Monday through Friday, 7am to 6pm. No nights or weekends....
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Customer Care Representative
3 weeks ago
Norfolk, United States Booz Allen Hamilton Full timeCustomer Care Representative The Opportunity: As a professional in shared services, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight...
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Customer Service Representative
4 weeks ago
Norfolk, United States Influance Hair Care Full timeCustomer Service Representative Duties and Responsibilities: - Assist customers with questions, concerns, and overall needs - Proficiently provide solution-oriented responses to customer inquiries - Address customer complaints in a patient and understanding manner - Channel customers to appropriate teams and/or departments as needed - Assist sales team by...
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Customer Service Representative
4 weeks ago
Norfolk, United States PSI Virginia Beach Full timeJob DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...
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Customer Service Representative
4 weeks ago
Norfolk, United States PSI Virginia Beach Full timeJob DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...
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Customer Service Representative
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Norfolk, United States P&S Business Associates Full timeJob DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...
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Customer Service Rep I
3 weeks ago
Norfolk, United States Sentara Full timeCity/State Norfolk, VA Overview Work Shift First (Days) (United States of America) Sentara Health is currently recruiting for an In-Person,Full-TimeDay Shift Customer Service Rep I in Norfolk, VA. For the Consolidated Medical Group departmentatSentara Patient Accounting. Primarily responsible for handling incoming calls to effectively address eligibility,...
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Customer Service Rep I
3 weeks ago
Norfolk, United States Sentara Full timeCity/State Norfolk, VA Overview Work Shift First (Days) (United States of America) Sentara Health is currently recruiting for an In-Person,Full-TimeDay Shift Customer Service Rep I in Norfolk, VA. For the Consolidated Medical Group departmentatSentara Patient Accounting. Primarily responsible for handling incoming calls to effectively address eligibility,...
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Verizon Customer Service Representative
3 weeks ago
Norfolk, Virginia, United States PSI Virginia Beach Full timeJob DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...
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Customer Service Representative
1 month ago
Norfolk, United States Hutton Power & Light Full timeAre you ready to ignite your career with Hutton Electric Heating & Air in Norfolk, VA? We're on the hunt for a dynamic individual to fill the role of **full-time Customer Service Representative**! Imagine yourself as the hero of our customer interactions, shaping experiences and leaving lasting impressions. **WHY YOU SHOULD WORK WITH US**: At Hutton, we're...
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Benefits Customer Service Representative
2 weeks ago
Norfolk, United States Conduent Business Services, LLC Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
