Event Staff|Part-time| Macon Amphitheatre

4 weeks ago

Macon, United States Oak View Group Full time
Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Everyone who works for OVG is in the service business and one of our major goals is to provide our guests with a consistent level of excellent service. As part of our Security Staff and/or our Event Staff (Ushers & Ticket Takers), you will be the primary contact for the guests who enter our venues. The position requires knowledge of our venues, services, and policies in order to provide a safe and enjoyable environment for our patrons and clients.

This role will pay an hourly wage of $11 to $13. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 4/30/2024 About the Venue

The Macon Centreplex is comprised of the Macon Coliseum and Macon City Auditorium. The Macon Coliseum is home to tenant hockey team, the Macon Mayhem and sits 9,000 patrons. Family shows, concerts, trade shows, GHSA, among others, are frequent entertainment in the venue. The Macon City Auditorium first opened in 1925 and has hosted iconic greats like Otis Redding, The Allman Brothers, and Little Richard. The venue hosts concerts, weddings, private galas, comedy shows, among other events, in its 2,500 seat space. The 10,000 capacity Amphitheater is due to open in Spring of 2024.

Responsibilities

Essential Job Functions:

· Provide exceptional customer service to all patrons and guests.

· Be familiar with ticketing, seating sections, locations of various amenities, and venue policies & procedures.

· Greet large numbers of guests in a friendly and courteous manner.

· Attend to and maintain control of your assigned position during the course of each event.

· Secure entrance doors, stairwells, lobbies and backstage areas/access points.

· Have knowledge of event policies and authorized credentials.

· Monitor guests and enforce venue and event policies.

· Ensure that areas are safe for patrons and staff.

· Assist in crowd management, seating discrepancies, clearing aisles, and settling disputes.

· Anticipate and help with any trouble situations in your area.

· Respond in a quick and professional manner to incidents.

· Be aware of all special functions or activities that occur during the event.

· Perform all other duties as assigned by your supervisor.

Qualifications

Qualifications:

· Must have a earned a high school diploma or equivalent GED

· Effective oral communication and writing skills in the English language

· Ability to interact with guests and staff on a professional basis

· Previous Customer Service experience preferred

· Must be friendly, courteous, outgoing, and polite with a positive attitude.

· Ability to manage high stress situations.

· Able to stand or move around for long periods of time.

· Ability to work a flexible schedule, including but not limited to mornings, days, nights, weekends

and some holidays

· Must be available for at least half of all events occurring within each month.

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Event Staff & Security Staff Venue: Macon Centreplex

Company: Spectra Department: Events

Reports To: Director of Events, Senior Event Manager, & Event / Security Supervisor

FLSA: Part-Time; Hourly, Non-Exempt Supervises People (Y or N): N

Intellectual/Social Demands:

· While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.

· Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.

· This position also requires constant use of interpersonal skills including: ability to direct/inform patrons, being able to recognize and resolve conflicts, being able to openly communicate with patrons, clients, and other employees. This position constantly communicates with others to exchange accurate information and provide customer service.

Physical Demands:

· While performing the essential functions of the job, the employee constantly stands and/or moves about/around the facility to observe, report, and provide superior service.

Work environment:

· The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time.

· The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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