Helpdesk Technician

3 months ago


Blanchester, United States Hitachi Full time
Location:
Blanchester, Ohio, United States of America

Job ID:
R0062305

Date Posted:
2024-09-27

Company Name:
HITACHI ASTEMO AMERICAS, INC.

Profession (Job Category):
IT, Telecom & Internet

Job Schedule:
Full time

Remote:
No

Job Description:

Job Summary:

The purpose of this position is to maintain, install, and troubleshoot IT related systems and hardware to ensure reliable operations through the use of the IT helpdesk.

Job Description:
  • Researches and implements technological strategic solutions related to Helpdesk support
  • Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email, and Help Desk requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies
  • Deploy hardware as needed.
Qualifications:

Skills and Abilities:
  • Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
  • Understanding of computer hardware (SSD, RAM, Processor, etc.)
  • Knowledge and understanding of IT systems, and how they interconnect.
  • Familiarity with mobile devices: iPhone and iOS
  • Basic Working knowledge of TCP/IP and LAN Networking
  • Adhere to all safety policies & guidelines
  • Willingness to take on special projects as directed by management.
Education: Associates Degree in IT or related area, applicable certificates, or equivalent IT experience

Experience: Minimum of 1 year of experience, certifications relevant to the position will receive higher consideration

Job level is determined by various factors such as organization size, responsibility, career stage, and capabilities.

Supervisory Responsibilities: N/A

Working conditions:
  • Physical Demands:
    • Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
    • Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.).
    • Comprehend and adhere to management directions and/or safety instructions with no restrictions.
    • Effectively communicate in Business English language.
    • Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties.
    • Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties.
  • Travel: The candidate may need to travel domestically and possibly internationally


Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to jobs@hitachi-automotive.us. Queries other than accommodation requests will not be responded to.
  • Helpdesk Technician

    3 months ago


    Blanchester, United States Hitachi Astemo Americas, Inc. Full time

    Description Job Summary: The purpose of this position is to maintain, install, and troubleshoot IT related systems and hardware to ensure reliable operations through the use of the IT helpdesk. Job Description: Researches and implements technological strategic solutions related to Helpdesk support Provides support to end users on a variety of issues....