Pharmacy Tech I
2 weeks ago
Please include screeshot of internet speed on resume.
This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
* At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. * National pharmacy technician certification preferred. Eligible for state registration, certification or licensure per state regulations. * Advanced computer skills including word processing and spreadsheet utilization. * Excellent customer service skills (written and verbal) a must.
Position Summary:
Mandatory OT will be required. This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
Duties:
* At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. * National pharmacy technician certification preferred. Eligible for state registration, certification or licensure per state regulations. * Advanced computer skills including word processing and spreadsheet utilization. * Excellent customer service skills (written and verbal) a must.
Experience:
**Must have call center experience.
Minimum (1) year experience required in a customer service position with high volume call center experience in healthcare, social services, or a similar service position.
Education:
Verifiable High School diploma or GED is required.
What days & hours will the person work in this position? List training hours, if different. Work hours vary from 8am to 8:30pm CT. Training hours 8am - 430pm CT. Mandatory OT. Type of Start Class with set start date Is this an in-person, patient-facing role? No Onsite Requirements Fully remote (never coming onsite)
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