IT Systems Analyst

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.

Description

Lutheran Social Services of Wisconsin & Upper Michigan wants you to join our Information Technology team as a Systems Analyst

Under the direction of the Director of IT, the Systems Analyst is responsible for maintaining, analyzing, and troubleshooting complex issues within production systems resulting from customer contacts for support requiring escalation. This individual is responsible for assisting with any application, hardware, peripheral or other situations that require Systems Analyst input. The Systems Analyst collaborates closely with the Help Desk, Developers, line-of-business analysts, Security Administrator, and Systems Administrators when issues arise to ensure they are resolved quickly and communications are being delivered to management as well as back to the Help Desk in a timely manner. The Systems Analyst is also responsible for researching, testing, and recommending software and systems solutions that meet requirements as dictated by the Agency within project proposals and requests to be fulfilled by the Information Technology department.

This is a full-time, benefits eligible, salaried role. Hours are anticipated to be primarily Monday - Friday, 8 AM - 5 PM, but flexibility may be required.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Assists in day-to-day operations of LSS applications, data recovery systems and performs Tier II support for server and application infrastructure
• Work closely with all LSS colleagues to understand project requirements, define technical requirements, develop system solutions and recommendations
• Assist Systems Administrators with ensuring availability of web, database, and application servers
• On-call backup for after-hours upgrade and conversion of production systems
• Provide backup to Systems Administrators that are on-call support for 24x7 uptime applications and pre-emptive support for critical 8x5 applications
• Ensures appropriate security standards are being implemented and maintained to secure LSS agency and client data
• Perform systems documentation, and reporting
• Collaborates with IT peers to resolve issues and communicate appropriately
• Contributes to application and infrastructure planning activities
• Ensures acceptable application performance; addresses issues as they arise, escalates issues outside of the Systems Analyst scope to Systems Administrators as necessary
• Monitors application age, utilization, and overall performance, provides recommendations
• Monitors remote office networks through monitoring interfaces; assists Systems Administrator to resolve any outages
• Travel to remote offices when onsite troubleshooting is required
• Participates in Disaster Recovery Planning regarding application and data recovery, application failover, etc.
• Engages appropriate Procurement, Development, and Support Services resources as required on a project by project basis
• Participates in project initiatives that arise
• Responsible for IT inventory accuracy and asset tracking
• Maintain LSS systems documentation, including Sharepoint sites created for user reference
• Understands the various programs and services provided within LSS and actively looks for opportunities to improve services through the use of technology
• Assist in the development and implementation of LSS IT policies and procedures
• Stay current with emerging technologies and industry trends to recommend solutions that would enhance organizational productivity
• Other duties as assigned

ADDITIONAL AGENCY REQUIREMENTS (Required of all employees):

• Must comply with agency and departmental policies and regulations
• Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
• Must support the Mission, Vision and Values of the Agency.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's Degree in Information Technology
• 3 years of application implementation and support experience; or a related combination of education and experience.
  • Preferred experience in IT project analysis or business analysis.
  • Possess a demonstrated ability to plan work efforts and drive results.
  • Requires excellent problem solving and analysis skills.
  • Strong ability to set, measure, and achieve results.
  • Proven organizational and planning skills. Detail oriented mindset is a must.
  • Requires various skills and abilities to include leadership skills, negotiation skills, problem solving skills, and the ability to interpret cause and effect.
  • Requires the ability to provide on-call and after hour support as necessary.
  • Requires the ability to operate a variety of standard business machines, such as a computer and the job related software, a keyboard, calculator, telephone, etc.
  • Ability to perform responsibilities within scheduled time frames and with a high degree of accuracy.
  • Demonstrate advanced analytical skills to interpret fragmented project results or other relevant information and make recommendations based on results.
  • Demonstrate originality and resourcefulness in developing solutions.
  • Ability to prioritize and handle multiple tasks and projects concurrently.

CERTIFICATES, LICENSES, REGISTRATIONS:

The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

LANGUAGE SKILLS:

Ability to communicate both in verbal and written format, effectively and efficiently in job. Ability to effectively present information to supervisor, leadership, senior management, project members, vendors, and other employees of the organization. Ability to communicate clearly, articulate goals and objectives fully. Must be able to adjust messaging and communication depending on audience.

COMPUTER SKILLS/TECHNOLOGY:

Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. To perform this job successfully, an individual must have basic working knowledge and some experience in the below listed technologies:

• Active Directory 2016 and 2025
• Advanced Microsoft Server 2016, 2019, and 2022 Administration
• Azure
• Microsoft 365 Administration
  • Exchange
  • MS Teams
  • Sharepoint Online
  • inTune
  • AutoPilot
  • CoPilot
  • Compliance and Security
  • Identity
• IIS
• VMware
• NetApp
• Microsoft SQL Server 2016 and 2022
• Cisco Meraki and Unifi network equipment
• WhatsUp Gold
• Barracuda Email and Web Gateway
• WSUS and Microsoft Arc
• Zerto
• VEEAM backup and recovery
• Cisco Networking
• Password Management tools
• EDR and MDR solutions

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in an office setting at a computer and in the field. Opportunity to work from home is available after a probationary period and employee demonstrates the capability to work independently. Incumbents are expected to have the manual dexterity to manipulate the tools required to do hardware configuration, installation of network hardware, cross connects, installation of patch panels and wire management. Much of the client contact is via phone. Incumbents must listen, speak, read and interpret information from written sources and on the computer. The employee may spend a significant amount of time retrieving information from the computer, requiring repetitive motions of the hand and wrist.
• Employee must have the ability to perform the following: walking, climbing stairs, bending, crouching, and lifting of objects up to 50 pounds. The employee must have the ability to carry a cell-phone as well as be on call on a 24/7 basis.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position.
• The employee of this position works in an air-conditioned, office environment. The employee will also be exposed to outdoor weather conditions when traveling on company business.
• The noise level in the work environment is usually moderate.

TRAVEL: Ability to travel up to 50%. Predominately day trips, but some overnights will be required as needed.

LSS is an Equal Opportunity Employer (EOE).

Qualifications
Education Bachelor Degree of Comp \ Info Systems (required)
Experience 3 years: Years of application implementation and support experience (required)
Licenses & Certifications Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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