Technology Analyst II

4 weeks ago

Union City, United States Dendreon Full time
Overview

Who we are.

Dendreon is making the battle against cancer personal. Our flagship product PROVENGE® (sipuleucel-T), was the first FDA approved immunotherapy for the treatment of metastatic castrate resistant prostate cancer and is made from the patient's own immune cells.

If you are looking to positively impact the lives of patients, we want you to join our team. We have Immunotherapy Manufacturing Facilities located in Seal Beach, CA and Union City, GA. A sizeable Research & Development group based out of Seattle, WA, and a highly skilled Commercial team countrywide.

Core Values:

  • Put Patients First. Every day is a new opportunity to improve the lives of patients living with cancer
  • Act with Integrity. Be honest, transparent, and committed to doing what’s right in every situation.
  • Build Trust. Building trust takes time. Engage teammates, be candid and transparent. Over communicate and seek feedback.
  • Raise the Bar. Harness continuous improvement, foster innovation and elevate our people.
  • Drive Results. Be accountable and execute – we win together when everyone performs.

Your Role:

The IT Analyst II will have an immediate connection to Our Values (Integrity, diversity, respect and delivery of high quality products), be extremely flexible and enjoy working in a dynamic environment. This IT Support Analyst II must be team-oriented with high customer service standards. As part of the team, you will provide critical desktop, laptop, mobile device and post hardware support. A strong sense of urgency and highly tuned interpersonal skills, with the desire and ability to help support the business in all areas is a must.

Responsibilities

Your Work:

  • Answer, evaluate and provide guidance to home office associates experiencing problems with hardware, software, LAN/WAN connectivity, telecom, mobile devices (iPhones and iPads), email and other desktop/laptop (Mac & PC) related issues.
  • Provide excellent customer service over the phone, remotely and in person.
  • Train current and incoming associates on use of existing and future IT applications and devices.
  • Document all steps taken into ITIL ticket system, resolve tickets or escalate appropriately.
  • Frontline IT Support for on-boarding, off-boarding, shipping/receiving/imaging of all computer devices, and setup and configuration of mobile device.
Qualifications

Education Requirements:

  • Bachelor’s degree or equivalent of 7+ years of experience.  

Job Requirements:

  • 5+ years of IT experience focused on desktop, laptop and mobile device hardware.
  • Superb customer service skills
  • Demonstrated abilities to prioritize and manage multiple assignments in a fast-paced environment to meet deadlines with efficiency and accuracy
  • Strong problem solving, organization and project management skills, with a willingness and desire to take responsibility, accountability and ownership
  • Ability to work outside of normal working hours to complete tasks, including occasional weekends/evenings
  • Proactive and self-motivated in approach to work tasks​
  • Operating Systems: Windows, Mac OS x
  • Maintain corporate WAN/LAN network, AD, DHCP, DNS, Wi-Fi, Server backups, SAN, Raid arrays, Firewalls/Switches, Anti-virus administration and Printers.
  • VMware or Hyper V technologies. SQL Server 2005-2012 and SCCM 2007-2012. Redhat Linux enterprise.
  • Citrix Presentation server or Xenapp.
  • Highly proficient in MS Office applications.
  • Disk imaging software such as Symantec Ghost.
  • Apple, A+, MCP for Windows server, ITIL certifications.
  • GMP experience a plus.
  • Regular hours will be 9am to 5:30pm with overtime hours when required.

Working Conditions and Physical Requirements:

  • Regular hours will be Monday-Friday and other shifts, overtime and weekend work may be required to support the business
  • Some travel may be required.
  • Ability to sit or stand for extended periods of time 
  • Intermittent walking to gain access to work areas
  • Finger dexterity sufficient to use a computer and to complete paperwork activities
  • Vision sufficient to use a computer, to read written materials and to complete paperwork activities;
  • Hearing sufficient to communicate with individuals by telephone and in person
  • Ability to lift up to 25 pounds. Limited exposure to (2ºC - 8ºC); (-20ºC); (-75ºC); (-196ºC) areas.
  • Must have the ability to work around laboratories, manufacturing areas and equipment, and regularly lift 10 – 20 lbs and lift up to 50 lbs.
  • May be required to work alternate shifts
  • Job performed in a lab, office, or utility (noisy) environment
  • Must have the ability to work around laboratories, manufacturing areas and equipment with exposure to blood, blood products or OPIM (other potentially infectious materials) while donning required personal protective materials.

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