Systems Engineer- Hybrid

2 weeks ago

Ashburn, United States Novul Solutions Full time
Job Description
We are seeking a skilled and dedicated Operations and Maintenance (O&M) Systems Engineer to join our team. This critical role supports a complex DHS effort within the CBP Passenger Systems Program Directorate (PSPD), which ensures the seamless screening and processing of travelers at U.S. ports of entry.

As a Systems Engineer, you will work collaboratively with application teams, end-users, PSPD Divisions, and infrastructure teams to maintain system performance, resolve technical challenges, and ensure the reliability of production systems.

Responsibilities:

  • Provide O&M support for applications in a production AWS Cloud environment.
  • Troubleshoot and resolve production issues swiftly to minimize disruptions.
  • Monitor production applications and databases to ensure consistent and optimal performance.
  • Analyze recurring issues and implement effective long-term solutions.
  • Participate in 24/7/365 O&M operations, including weekends, nights, and holidays as needed.
  • Use ticketing systems such as ServiceNow and JIRA to track and resolve issues.
Requirements
  • Work Schedule: Hybrid - 2 days a week onsite in Ashburn, VA (Candidate must reside in the DMV area)
  • Clearance: DoS Top Secret or DHS Full-BI
  • Education: BS/BA degree with 8+ years of relevant experience, or a Master's degree with 6+ years of experience. (4 years of relevant experience may substitute for a degree)
  • U.S. Citizenship required.
  • Must be able to maintain and obtain a CBP Background Investigation prior to the start.
  • Proven experience supporting applications in AWS Cloud environments.
  • Strong troubleshooting and monitoring skills for production applications and databases.
  • Demonstrated ability to analyze and resolve recurring issues.
  • Familiarity with ticketing systems such as ServiceNow and JIRA.
Desired Qualifications:
  • Expertise in monitoring tools such as Dynatrace, Splunk, Kibana, and Grafana.
  • Experience configuring hardware devices and supporting Linux and Windows scripting.
  • Proficiency in software installation and familiarity with the Agile/Scrum methodology.
Benefits

Core Benefits:
  • Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
  • Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
  • Payroll: Paid Bi-Monthly.
  • 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment
  • Individual or company-wide performance and recognition awards (Quarterly
Health Benefits:
  • UNITED HEALTHCARE PPO, extensive national coverage.
  • INCLUDES: Medical/Dental/Vision/HSA.
  • Eligible on the first of the month, immediately after the start date.
  • Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
Quality of Life Benefits:
  • Training & Career Development Reimbursement of Tuition and training needed to support career development.
  • $150 monthly reimbursement contribution paid monthly towards parking expenses.
  • Receipts must be submitted by the close of business on the 25th of each month.
  • Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
Special Benefits:
  • Performance bonus - Project-based
  • Yearly bonus - Company based

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