Universal Banker I, II, III

1 week ago

Aurora, United States Old Second Bancorp Inc Full time

Who We Are

At Old Second, you're first For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together

Position Overview

The Universal Banker positions, levels I, II and III (Universal Banker, Senior Universal Banker and Universal Relationship Banker) are responsible for providing front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed.

Essential Job Function - all levels

  • Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email.
  • Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals.
  • Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second's comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans.
  • Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
  • Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer.
  • Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training.
  • Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR's, BAI, Signature Cards, CIP, Beneficial Ownership).
  • Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed.

Additional Responsibilities/Focus of Senior Universal Banker (Level 2):

  • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities.
  • Leads branch by example through exceptional customer service.

Additional Responsibilities/Focus of Universal Relationship Banker (Level 3):

  • Manages a book of Retail Banking clients by maintaining regular contact, advising on Personal Banking matters, and serving as a liaison to other business lines for their client base.
  • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities.
  • Proactively connects with prospects and clients in the pursuit of new and cross sales opportunities. Utilizes each client communication to deepen customer relationships and loyalty to bank.
  • Refers other lines of business, such as, Wealth Management, Mortgage and Commercial.
  • Has deep understanding and applied knowledge of more complicated retail products including IRAs and loans; supports and trains colleagues on advanced products as appropriate.

Minimum Requirements:

Universal Banker (Level 1):

  • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must work onsite to perform responsibilities of this position.

Senior Universal Banker (Level 2):

  • High school diploma (or equivalent) and two years of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must work onsite to perform responsibilities of this position.

Universal Relationship Banker (Level 3):

  • High school diploma (or equivalent) and three or more years of related experience which includes some banking and/or sales, client relationship management, consultancy experience, or cash handling, or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must successfully complete Universal (Relationship) Banker Cross Training Development Plan curriculum (or equivalent experience).
  • Must work onsite to perform responsibilities of this position.

Competencies - All levels

  • Demonstration of excellent customer service and professional communication.
  • Dedication to product promotion, sales referrals, and cross selling products/services.
  • Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications.
  • Basic understanding of banking, check processing, credits and debits.
  • Focus and organization during periods of high volume or interruption.
  • Reliable: dedication & commitment to work; follow-through on all tasks
  • Knowledge and compliance with bank rules and regulations.

Preferred, but not required

  • Associate or Bachelor's degree preferred.

Job levels and hiring decisions are based upon both the business needs at the Retail Bank location and the qualifications of the incumbent. In some cases, an incumbent may meet the requirements of a level 2 or 3 Universal Banker role but may be hired in at a lower level based upon branch business needs and staffing dynamics.

Thanks for considering Old Second

  • Universal Banker I, II, III

    3 weeks ago

    Aurora, United States Old Second National Bank Full time

    Who We AreDo you have the following skills, experience and drive to succeed in this role Find out below.At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.With great employees we've grown from a single location in the back of a...

  • Universal Banker Trainee

    1 week ago

    Aurora, United States Midland States Bank Full time

    Universal Banker TraineeSalary Range: $17 an hour At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or...

  • Universal Banker Trainee

    1 week ago

    Aurora, United States Midland States Bank Full time

    Starting Pay: $17/hour At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include...

  • Patient Care Tech I-III CU Medicine, Family Medicine, Landmark

    3 weeks ago

    Aurora, Colorado, United States University of Colorado Full time

    Job SummaryThe Patient Care Tech I-III is responsible for providing patient care under the direction of a physician or another healthcare provider. The PCT works to facilitate clinic workflow, assist patients, and ensure safe, seamless delivery of care for each patient.Key ResponsibilitiesAccurately rooms patients, obtains & records vital signs, patient...

  • Patient Care Tech I-III – CU Medicine, Family Medicine, Landmark

    4 months ago

    Aurora, United States University of Colorado Full time

    Patient Care Tech I-III – CU Medicine, Family Medicine, Landmark-34156University Staff Description University of Colorado Anschutz Medical Campus Department: Community Practice Job Title: Patient Care Tech I-III – CU Medicine, Family Medicine, Landmark Position #: 00820120 – Requisition #:34156 Job Summary: Calling all EMTs,...

  • Healthcare Support Technician I-III – CU Medicine, Family Medicine

    2 months ago

    Aurora, Colorado, United States University of Colorado Full time

    University of Colorado Anschutz Medical Campus Department: Community Practice Job Title: Patient Care Technician I-III – CU Medicine, Family Medicine Position #: – Requisition #:34156 Job Overview: We are seeking dedicated individuals such as EMTs, CNAs, and Nursing Students to join our dynamic Clinics as Patient Care Technicians. Your...

  • Bilingual Spanish

    4 weeks ago

    Aurora, IL, United States Fifth Third Bank Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations...

  • Patient Care Technician

    3 weeks ago

    Aurora, Colorado, United States University of Colorado Full time

    Job Title: Patient Care Tech I-IIICU Medicine is seeking a Patient Care Tech I-III to join our team in Family Medicine, Landmark. As a Patient Care Tech, you will provide patient care under the direction of a physician or another healthcare provider, facilitating clinic workflow and ensuring safe, seamless delivery of care for each patient.Key...

  • Gross Room Technologist I or II

    4 weeks ago

    Aurora, CO, United States University of Colorado Anschutz Medical Campus Full time

    University Staff Description University of Colorado Anschutz Medical Campus Department: Pathology Job Title: Gross Room Technologist I or II - Health Care Intermediate Professional Position #00795618 - Requisition #31805 Job Summary: Nature of Work: Under the direct supervision of the Gross Room Manager and indirect supervision of the Medical...

  • Information Assurance/Security Specialist II

    3 weeks ago

    Aurora, Colorado, United States ISHPI Information Technology Full time

    Job Title: Information Assurance/Security Specialist IIJob Summary:ISHPI Information Technologies, Inc. is seeking a highly skilled Information Assurance/Security Specialist II to join our team. As a member of our group, you will work with a team focused on delivering innovative business solutions using emerging technologies through proven successful...

  • Drafter III

    3 weeks ago

    aurora, United States Midland Recruiters Full time

    Description:The Drafter III prepares documents and drawings for plant fabrication and builder erection of materials, based on the order documents, design package, and drafting procedures. They ensure drafting that is provided is accurate, complete, and includes all appropriate drawings and documentation. The complexity of orders will consist mainly of...

  • Drafter III

    1 month ago

    Aurora, United States Midland Recruiters Full time

    Description:The Drafter III prepares documents and drawings for plant fabrication and builder erection of materials, based on the order documents, design package, and drafting procedures. They ensure drafting that is provided is accurate, complete, and includes all appropriate drawings and documentation. The complexity of orders will consist mainly of...

  • Adjunct Faculty Position in History

    3 weeks ago

    Aurora, Colorado, United States InsideHigherEd Full time

    Job SummaryAurora University is seeking qualified adjunct faculty members to teach history courses. As a part-time instructor, you will have the opportunity to share your passion for history with students and contribute to the university's mission of providing a student-centered environment.Teaching ResponsibilitiesWe are looking for instructors to teach the...

  • NDT Technician II

    3 weeks ago

    Aurora, Colorado, United States Columbia Helicopters Full time

    Job SummaryWe are seeking a highly skilled NDT Technician II to join our team at Columbia Helicopters. As a key member of our inspection team, you will be responsible for performing non-destructive testing (NDT) inspections and maintenance functions under the direct supervision of a Level III NDT Technician.Key ResponsibilitiesInspect components and...

  • NDT Technician II

    3 weeks ago

    Aurora, Oregon, United States Columbia Helicopters Full time

    Job SummaryWe are seeking a highly skilled NDT Technician II to join our team at Columbia Helicopters. As an NDT Technician II, you will be responsible for performing non-destructive testing inspections and maintenance functions under the direct supervision of a Level III NDT Technician.Key ResponsibilitiesInspect components and component parts for damage...

  • NDT Technician II

    2 months ago

    Aurora, Colorado, United States Columbia Helicopters Full time

    Job SummaryWe are seeking a highly skilled NDT Technician II to join our team at Columbia Helicopters. As a key member of our inspection team, you will be responsible for performing non-destructive testing inspections and maintenance functions under the direct supervision of a Level III NDT Technician.Key ResponsibilitiesInspect components and component...

  • Cybersecurity Engineer III

    3 weeks ago

    Aurora, Colorado, United States ISHPI Information Technology Full time

    Cybersecurity Expertise:Ishpi Information Technologies, Inc. is seeking a highly skilled Cybersecurity Engineer III to join our team. As a key member of our Cybersecurity team, you will be responsible for deploying, sustaining, and troubleshooting new or existing server operating systems and related infrastructure software and hardware.Key...

  • Registered Nurse NICU III PRN

    1 month ago

    Aurora, United States HCA HealthONE Aurora Full time

    Description Hourly Wage Estimate: $33.77 - $50.65 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...

  • Registered Nurse NICU III PRN

    4 weeks ago

    Aurora, United States HCA HealthONE Aurora Full time

    Description Hourly Wage Estimate: $33.77 - $50.65 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...

  • Registered Nurse NICU III PRN

    1 month ago

    Aurora, United States HCA HealthONE Aurora Full time

    Description Hourly Wage Estimate: $33.77 - $50.65 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...