Manager, Cyber Threat Incident Response

2 days ago

St Petersburg, United States Raymond James Financial Incorporated Full time

This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 2-3 per week averaging 10-12 days per month in our St Petersburg, FL Corporate Office.

Job Summary:

The financial services industry is constantly under attack by sophisticated cyber adversaries that range from nation states to criminals. In response, the Raymond James Cyber Threat Center (CTC) is charged with ensuring all equities are secure against all tiers of adversaries. We are the central hub for Computer Network Operations and are on the front lines of security incident response, threat hunting, intelligence, and insider threat. You will be working with emerging technologies to solve challenging security problems in a fast-paced and continuously evolving environment, while helping steer the direction and evolution of the team. The Cyber Threat Mission Manager, Incident Response, is a highly visible role leading a highly visible team within the Technology organization and must be comfortable interacting with and influencing leadership at all levels.

Essential Duties and Responsibilities:

• Serves as a Cyber Security Incident Response (CSIRT) Mission manager responsible for the continuous maturity of Incident Response processes and the management of a globally distributed Incident Response team.

• Understands incident response and is able to quickly adapt to changing priorities and situations that impact the business.

• Leads a team of highly technical Cyber Threat Analysts who have front line responsibility for responding to cyber threats 24 hours a day and 7 days a week.

• Oversees Incident Response quality and production for a team of onshore and offshore contractors.

• Oversees forensic investigations for HR, Legal, Compliance, Fixed Income or other incident response related activities.

• Oversees the health and wellness of incident response detection tools.

• Owns and ensures documentation of processes and procedures are current.

• Produces weekly, monthly, and quarterly reporting of operational tempo, delivery, and effectiveness.

• Develops and conducts tabletop exercises.

• Collaborates with all areas of Information Security and Information Technology to develop ongoing protective, detective, and response measures.

• Ensures continuity of mission between Incident Response shift

• Maintains situational awareness for cyber threats across the global firm and take action where necessary.

• Maintains knowledge of security principles and best practices. Must remain current with emerging threats and trends.

• Leads or participates in information security related projects or in managing strategy.

• Develop new forensic detective and investigative capabilities using current technical solutions.

• Work with various business units and technical disciplines in a security consultant role for cyber threats.

Qualifications:

Knowledge, Skills, and Abilities:

Knowledge of:

• Common ICERF incident response methodology.

• Vulnerabilities and countermeasures.

• Project Management

• Emerging technologie

• Enterprise Risk Management

Skill in:

• Creating/maintaining a competitive organization by attracting, developing and retaining talent to ensure people with the right skills & motivations are in the right place at the right time to meet business needs.

• Building a cohesive team, and develops structure & direction to meet or exceed customer needs.

• Leveraging systems & processes to attract, develop & retain talented individuals.

• Providing feedback, empowerment and coaching to help others excel in current and future job responsibilities.

• Creating a trusting work environment where people can realize their full potential.

• Enhancing Client Experience

• Building and maintaining strong internal and external relationships. Enhances the customer service experience to drive competitive advantage.

• Ensuring customer's perspective is driving force behind business decisions and activities.

• Ensuring customer solutions, practices and procedures are carried out and achieve their objectives.

• Building strategic partnerships within the organization to collaboratively execute business goals.

• Interacting with others in a way that promotes openness & trust and gives confidence in one's intentions.

Ability to:

• Identify and drive organizational changes needed to adapt to changing customer and market demands.

• Establish and commit to long-term business direction and sets meaningful performance objectives that align to values & strategies.

• Communicate information in a compelling way that drives others to achieve team and firm goals.

• Encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.

• Use customer centric approaches for choosing courses of action or developing appropriate solutions.

• Align communication, accountability, resources & processes to ensure strategic priorities yield measurable and sustainable results.

• Tenaciously work to deliver team goals with the greatest potential for producing positive business results.

• Establish high standards and challenging goals for individual, team and organizational accomplishment.

Education/Previous Experience:

• Minimum of a B.S. in Computer Science, Computer Engineering, MIS or related degree and seven (7) years of related experience including management or leadership experience or a combination of education, training and experience.

• A minimum of Five (5) years of experience on a Cyber Security Incident Response team and two (2) years of leadership experience highly preferred.

• Financial services experience preferred.

• Ability to adapt and prioritize in an extremely dynamic and fluid environment.

• Ability to conduct presentations and communicate to all levels of management and clients.

Licenses/Certifications:

• One or more of the following certifications highly preferred:

• CISSP - Certified Information Systems Security Professional

• OSCP - Offensive Security Certified Professional

• OSCE - Offensive Security Certified Expert

• GCIH - Certified Incident Handler

• GCIA - Certified Intrusion Analyst

• Six Sigma Green/Black belt

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcome

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

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