Concessions Supervisor | Sandler Center for the Performing Arts

1 month ago

Virginia Beach, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Overview

The Concessions Supervisor is responsible for overseeing the food & beverage serving of guests in the theatre at various concessions stands, bars, and portable food & beverage locations.The Concession Supervisor is responsible for inventory controls, product ordering, cash controls and compliance with alcohol service policies. The Concessions Supervisor must be personable and able to work in an ever- changing fast-paced environment. The Concessions Supervisor will assist the Director of Events with event oversight, event plannings support and any other duties assigned by the Director.

The Concessions Supervisor must maintain excellent attendance and be available to work events including nights, weekends and holidays.

This role pays an hourly wage of $20 to $23.

For FT roles: Benefits: Health, Dental and Vision Insurance; 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

Responsibilities
  • Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met.
  • Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events. Duties may include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the Director of Events.
  • Training new & current employees with regarding to property procedure & best practices.
  • Ability to oversee inventory, order product and manage high volume sales.
  • Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
  • Provide direction and oversight to Stand Managers, Cashiers, and Volunteers. Ensure that all State / Federal, and IEC policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues immediately.
  • Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
  • Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
  • Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
  • Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages.
  • Must show demonstrated ability to meet the company standard for excellent attendance.
  • Assures that the location equipment is operable and clean prior to start of event.
  • Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
  • Enforces all company policies and procedures.
  • All other duties as assigned by the managers and supervisors
Qualifications
  • At Least 2-4 years' experience working in a supervisory capacity in a food & beverage environment.
  • Ability to supervise the work of others.
  • Experience training new employees and volunteers
  • Experience ordering product for a high-volume venue or facility
  • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner, which fosters a positive, enthusiastic, and cooperative work environment.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to IEC concession operations.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
  • Nationally recognized food service sanitation training course certification preferred
  • Nationally recognized alcohol service training course certification preferred

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