International Admissions Counselor

4 weeks ago

Miami Shores, United States Barry University Full time
Summary

The International Admissions Counselor in collaboration with the Associate Director is responsible for the recruitment and enrollment efforts of international students. Counselor will engage with prospective international students and influencers via phone, text, email, and in-person to build relationships to attract and enroll diverse first-year and transfer-class international students.

The International Counselor assists in reviewing admission files and participates in on-campus events and group visits.

Must be able to travel internationally as required. This includes occasional evening and weekend commitments during specific times of the year.

Essential Functions

Facilitate timely and appropriate information delivery to prospective students to move students through the various stages of enrollment - from inquiry to applicant to admitted student:

  • Determine the prospective students' preferred method of communication incorporating all media types to ensure the transmission of information is complete, succinct, and anticipatory.
  • Create and conduct follow-up via phone, text, email, live chat, web, and other methods of communication with prospects and applicants.
  • Provide substantive information on admission requirements and procedures, undergraduate programs and curricula, financial aid, and scholarships. Maintain appropriate follow-up communication with these students regarding the status of their applications for admission and financial aid.
  • Counsel prospective students to encourage campus visits and application submission.
  • Advise and guide the prospective student and parents through the decision-making and application process providing high-level coaching as well as technical assistance throughout the relationship.
  • Develop and maintain expertise in describing the university's merit scholarships, designated grants, and financial aid awarding policies and practices, and ensure the highest level of service and accuracy with families.
  • Document ALL contact with applicants, counselors, parents, etc. in the University's designated contact relationship management tool and ERP system as directed.
  • Reports daily, weekly, and monthly activities utilizing CRM and SIS systems.
Act as spokesperson and first line of contact for the University. When in the office, facilitate daily business in the admissions office:
  • Incumbents should always maintain a professional appearance and professionally conduct themselves while holding to the core values of Barry University.
  • Represent the Barry University brand and serve as a content expert for prospective students, parents, teachers, and guidance counselors.
  • Demonstrate and possess a strong understanding of cultural competency and how to communicate to different audiences.
  • Conduct regular assessments of interactions with prospective students and make recommendations for needed updates of information to improve the customer experience.
  • Participate in both on-campus and off-campus recruitment events for prospective students, and accepted students, and brand awareness within various communities.
  • Act as the in-house admission counselor, meeting with prospective students and families.
  • Provide admission presentations as well as meet with prospective students individually for interviews and follow-up.
  • Ensure cases of inbound inquiries are addressed within 48 hours.
  • Maintain effective communications with the departments of Financial Aid, Student Services Center, International Services Center, Athletics, and Admissions Services as necessary to facilitate their efforts in the application process.
  • Represent the Undergraduate Admissions Office by serving when needed on university committees, groups, councils, etc.
Review undergraduate domestic and international admission applications
  • Ensure applicants are apprised of all necessary steps to complete their application and enroll at Barry University.
  • Apprise the applicants of needed credentials to receive an admission decision.
  • Evaluate completed applications for university and major/program-specific admission criteria as well as potential scholarship opportunities.
  • Assess transcript(s) courses for inclusion in GPA and recalculate GPA if necessary for each institution attended.
  • Review admissions criteria to determine eligibility for acceptance into the intended major.
  • Make admission decisions based on accurate evaluation of student credentials and admission criteria.
  • Update record to reflect admission decision and disseminate decision accordingly.
  • Make recommendations for process improvements to improve workflow.
  • Use individual judgment for preparing appeals to academic departments.
  • Safeguard the confidentiality of student, staff, and university information by exercising discretion in managing records and communication with faculty, staff, parents, alumni, and current and prospective students.
Qualifications/Requirements
  • A Bachelor's degree in any discipline is required.
  • 1-3 years of professional experience
  • Experience using CRM and SIS systems.
  • Bilingual, English-Spanish preferred
  • Must have the ability to communicate effectively in both oral and written form.
  • Must be able to handle difficult and stressful situations with professional composure.
  • Must possess excellent presentation, communication, organizational, and relationship-building skills.
  • A valid drivers license


Benefits: Barry University offers a comprehensive benefits package to full-time employees that includes health, dental, vision, life insurance, retirement, tuition assistance, paid time off and work/life balance initiatives such as wellness programs, spirituality in the workplace, and training and development.

Barry University is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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