Sales Manager

2 weeks ago

Kennewick, United States Builders FirstSource Full time

At BFS, the Market Sales Manager assumes responsibility for achieving the annual sales and gross profit objectives of the market. Responsibilities include:

  • Supervises the sales force of the market and assures that customers are serviced in all areas, exceeding expectations. Regularly assesses the strengths and weaknesses of the sales force and develops performance plans, as needed. Recruits new sales talent to meet future sales needs.
  • Sets sales and gross profit goals for existing and prospective customers annually. Conducts market analyses to determine when it is practical to reassign customers and salespeople. Analyzes sales statistics to formulate policy and to assist sales representatives in meeting their goals. Analyzes sales and gross profit report by outside salesperson and appraises results against plan objective monthly.
  • Responsible for new business development for the Company, including developing ways to increase sales volume, fostering cooperation, formulating new marketing strategies and unique service requirements.
  • Reviews market analyses to determine customer needs, volume potential, price schedules, etc., and develops marketing programs as needed to accommodate goals of organization.
  • Assist sales force in negotiating competitive pricing with customers and prospects. Quotes prices and prepares sales contracts. Reviews bids, pricing and sales proposals. Participates with outside sales and advises buyer and other management personnel in establishment of contractor pricing for "directs", regular inventory and special order items.
  • Meets regularly with customers, sales team and management to obtain feedback on customer satisfaction and quality of service.
  • Formulates and recommends policies and objectives to insure the most effective operation of sales activities.
  • Networks with experts in the industry to stay current in the latest products, services and customer needs. Continuously analyzes the competition with respect to product offerings, service levels, pricing levels, customer incentive plans, compensation plans, etc.
  • Conducts regular sales meetings and informs the sales force of new developments in products, services and policies.
  • Represents company (committee participation, board membership, etc) at trade or professional association meetings or shows to promote Builders FirstSource products and services. Maintains regular attendance to such groups as Home Builders Association.
  • Plans and implements customer events, such as Customer Appreciation Day or open houses.
  • Coordinates liaison between sales department and other sales related units, such as trusses and millwork operations.
  • Maintains contact with and services a few key accounts.

This position manages the sales staff, including hiring, training, developing, coaching, and performance management to build a first-class sales team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

MINIMUM REQUIREMENTS

Bachelor's degree (B.A. or B.S.) from a four-year college or university preferred, plus 3+ years of directly related experience managing a sales department within the industry, or a combination of education and experience. 10 years + of prior experience selling to professional builders is required.

Ability to read, analyze, and interpret general business periodicals, professional journals and technical procedures. Ability to write reports, business correspondence, and sales training tools. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Requires exceptional interpersonal and problem-solving skills. Must exercise diplomacy with external and internal customers at all times, oftentimes resolving conflicts with a "win-win" approach. Must practice good teamwork.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of information and deal with several abstract and concrete variables. Must exercise good, sound judgement at all times, even under extremely difficult situations with customers.

Must have the ability to travel throughout the week.

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