Help Desk Specialist

2 days ago

Granbury, United States Super-Sod Full time
Why join Super-Sod?

Super-Sod is an organization that has a 70-year reputation for outstanding leadership, innovation, and expertise. Our employees use their creativity and talent to invent new solutions, meet new demands, and offer the most effective services and products in the industry. With your active involvement, creativity, and support, Super-Sod will continue to achieve its goals.

Super-Sod offers a welcoming environment to both our customers and employees. Our teams work highly collaboratively and are proud of the dynamic culture which cultivates company-wide growth and teamwork. Super-Sod employees stand out as being industry professionals who offer knowledge, experience, and a passion to serve. In turn, the Company provides our family of employees' competitive wage and benefit offerings to ensure their needs are exceeded and their own families are provided for. In addition to numerous awards for quality products, Super-Sod is honored to be consecutively named a Top Workplace by the Atlanta Journal Constitution year after year.

In addition to good working conditions and competitive pay, it is Super-Sod's policy to provide a combination of supplemental benefits to all eligible employees. In keeping with this goal, each benefit program has been carefully devised. These benefits include flexible paid time-off, such as vacations and holidays, as well as comprehensive and innovative health and wellness plans that include products like medical, dental, vision, HSA, and supplemental life, accident, hospital, and critical illness. We are constantly studying and evaluating our benefit programs and policies to better meet present and future requirements. These policies have been developed over the years and continue to be refined to keep up with changing times and needs.

The Help Desk Specialist will answer questions and manage requests related to IT/IS production jobs. This is a hybrid position, working in-office three days per week.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Assists users by answering questions and providing support in a timely manner.
  2. Responsible for assigning internal systems access to new hires and removing users at termination.
  3. Monitors internal IT reporting dashboard and provides expedited service to administrative team members.
  4. Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
  5. Records data required to analyze problems and track them to final solution.
  6. Prepares and presents reports related to IS problems and help desk activity for management review and action.
  7. Performs other related duties as assigned.
Competencies
  1. Organized, attention to detail.
  2. Analytical, logical thinking and problem-solving skills.
  3. Excellent verbal and written communication skills.
  4. Thorough understanding of information technology procedures and practices.
  5. Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
  6. Ability to explain technical information in understandable language to nontechnical staff members.
Supervisory Responsibility

This position requires no supervisory responsibility.

Work Environment

This job operates in a professional office and, in some cases, from a remote offsite location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is primarily sedentary but will occasionally be required to stand or balance when conducting onsite troubleshooting, as well as use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. This employee requires full range of motion of arms and legs and requires movement and use of limbs; this position requires good manual dexterity and coordination. This position requires the ability to occasionally lift office products and supplies weighing up to 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position working hybrid, in office 3 days per week. Days and hours can change at the discretion of the IT Director; though typical hours of work are Monday through Friday, 8 a.m. to 5 p.m. Some weekend and evening hours may be necessary to accommodate any issues that might arise.

Travel

This position requires 20% travel time.

Required Education and Experience
  1. Bachelor's degree in computer science is a PLUS
  2. Microsoft and/or A+ Certification is a PLUS
  3. Helpdesk/Data Processing Experience
  4. Experience working in a lean/agile environment with remote teams
  5. Exceptional communication, organization, and leadership skills
To perform essential job duties, all potential new hires must be eligible to drive a company vehicle according to Super-Sod insurance guidelines.

Eligibility Requirements:
  1. Must be 19 years of age or older.
  2. Pre-employment background check and drug screening required.
  3. Must possess a valid driver's license
    No major safety and violations have been reported on MVR within the past (3) years.

Violations include:
  • Felony convictions
  • Automobile insurance canceled or not renewed by an insurance company due to excessive tickets, accidents, points, or fraud.
  • Convicted of alcohol or drug related offense while driving.
  • Convicted of three or more speeding violations or serious moving violations; moving violations include texting or cell phone violations.
  • Been involved in two or more chargeable accidents.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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