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Associate Team Leader

4 weeks ago

Florence, Kentucky, United States H&R Block Full time

At H&R Block, we believe in the power of people helping people.

Job Title: Associate Team Leader

We are seeking an experienced and customer-focused individual to support our retail office as an Associate Team Leader. This role is ideal for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional client experiences.

About the Role:

  • Support the Multi-Unit Team Leader and serve as the onsite point of contact for tax office associates and clients.
  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience.
  • Serve as the point of contact for onsite escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved.

Your Expertise:

  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.

What We Offer:

  • A competitive salary range of $40,000 - $60,000 per year.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.

How to Apply:

Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.