Delivery Assistant

2 weeks ago

Plainfield, United States Sleep Number Corporation Full time

Company Overview Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+ mission-driven team members who passionately innovate to drive value creation through our vertically integrated business model, owning the process from start to finish, including selling in our over 650 stores nationwide. Our team members are encouraged to bring their whole selves to work, sharing their unique perspectives, backgrounds and skills with Sleep Number every day. Whether you are entering, returning or experienced in the workforce, we have a place for you. We hope you join us in creating the future through higher quality sleep Position Purpose As a Field Services Delivery Assistant with Sleep Number, you will strive to deliver an outstanding customer experience in every interaction with our customers. This role partners with Field Services Technicians to deliver and assemble Sleep Number Smart Beds ® and other Sleep Number products and will visit existing customers to provide various in-home services. Primary Responsibilities Partners with Technician to conduct installation and service visits for customers; delivering, relocating, assembling, and repairing products to specifications with an expectation to personify Sleep Number’s customer experience standards. Presents and educates on Sleep Number product offerings and services in a manner that bolsters confidence in the customer’s purchase. Performs daily tasks including assisting Technician with truck inspections, processing returns, loading/unloading product, customer calls and ensuring that all daily schedules and work assignments are accurately completed. Ensures that all work is conducted in an efficient, quality, and professional manner. Adheres to all standard operating procedures. Communicates efficiently through verbal, written and electronic communication methods with customers, co-workers, and supervisors. Advocates and models Sleep Number’s mission, vision, and values. Follows all safety rules, regulations, and training; and overall maintains a safe working environment. Provides outstanding in-home customer experience; as the last customer point of contact, builds and solidifies life-long relationships with Sleep Number. Navigate for driver using routing software or GPS system. Performs other job-related duties as required by business needs ​ Position Requirements High school diploma or equivalent certification preferred. Strong customer service and communication skills Must pass a criminal background check and drug screen. Lift and carry up to 200 lbs. with help of a lifting partner. Ability to work a flexible schedule, including weekend, evening and holiday hours Working Conditions (if applicable) Ability to work in an environment conducive to changes in temperatures, both indoor and outdoor Compensation Bonus plan with monthly payout opportunity ​ Wellbeing Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center. By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more. Safety Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor’s Occupational Health & Safety Administration (OSHA), and state/local laws. EEO Statement Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law. Americans with Disabilities Act (ADA) It is Sleep Number’s policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.

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