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Call Taker

4 months ago

Fall River, United States Alert Ambulance Full time
Job Details

Job Location
Fall River Base - Fall River, MA

Position Type
Full Time

Salary Range
$16.00 - $22.00 Hourly

Job Shift
Day

Job Category
Telecommunications

Description

BASIC FUNCTIONS:
  • The primary function of the Communications Dispatcher is to dispatch the most appropriate units to both emergent and non-emergent calls in accordance with company policy and procedure.
  • Assists in handling the overflow of calls coming into the Communications Department in a professional and courteous manner while adhering to company policy and procedure.
SPECIFIC DUTIES:
  • The duties of the Communications Dispatcher include, but are not necessarily limited to the following:
    • Operate a Computer Aided Dispatch System (Right Cad)
    • Answer incoming calls and extract necessary information from the caller in a timely manner.
    • Evaluate incoming calls to determine nature and urgency of the call.
    • Dispatch appropriate vehicles and update crews with all pertinent information.
    • Use GPS to keep track and status of vehicles and assist with ETA's.
    • Record all call offs on to the Late/Sick Log and notify the appropriate Supervisor on Duty.
    • Communicates with Supervisor on Duty with any vehicle or crew related issues.
    • Updates Facilities with a phone call if there is a delay and documents call appropriately.
    • Places notes on calls as required by company policy and procedures.
    • Log Missed Calls according to company policy and procedures.
Qualifications

REQUIREMENTS:
  • The primary functional requirements include:
    • General knowledge of the service area to be dispatched.
    • Ensure and enforce company policies pertaining to dispatching of the company's fleet.
    • Effective intrapersonal communications skills and ability to utilize those skills on a daily basis.
    • Must be able to pass EMD course in a timely manner.
    • Learn policies and procedures of Alert Ambulance Inc. and adhere to them in all aspects of the job.
    • Maintain a current CPR certification.
    • Remain calm and effective under heavy workloads and emergent situations.
    • Ability to determine and prioritize calls in a timely manner.