Residential Mortgage Success Champion Lead

5 days ago

Little Rock, United States Bank OZK Full time

Residential Mortgage Success Champion Lead

  • Job ID: 14333

  • Functional Area: Residential Mortgage

  • Position Type: Full-Time Regular

  • Experience Required: 3 - 5 Years

  • Location: Little Rock, AR Corporate Headquarters

  • Department: Residential Mortgage

  • Education Required: High School Diploma or Equivalent

  • Relocation Provided:

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Position Description:

This position may be located in Little Rock, AR. or Remote- AR.

Job Purpose and Scope:

As a Residential Mortgage Success Champion Lead, you will be at the forefront of our mortgage loan manufacturing process, guiding, and ensuring the smooth progression of mortgage loans from application through to a successful closing. This pivotal role is designed for an enthusiastic, creative, proactive, self-motivated leader who excels in decision-making, clearing underwriting conditions when necessary, and orchestrating internal processes. A significant part of your role will involve developing the Success Champion role and leading a team of Success Champions, onboarding and training new mortgage originators and operations members by providing them with the tools and knowledge for success.

Essential Job Functions:

  • Monitor the progression of mortgage loans from origination to closing, ensuring each step is completed on time.

  • Identify and resolve bottlenecks in the loan process to prevent delays and when necessary, verify underwriting conditions have been cleared.

  • Collaborate with other success champions, mortgage originators, processors, underwriters, and other stakeholders to ensure seamless progression of loans.

  • Act as a primary resource for questions and guidance throughout the loan process.

  • Develop and conduct training programs for success champions, mortgage originators and operations members.

  • Lead the onboarding process for new success champions, mortgage originators, and other operations members.

  • Collaborate with relevant teams to address and resolve challenges.

  • Implement best practices and contribute to process improvement initiatives.

  • Facilitate clear and effective communication among internal teams.

  • Ensure that all loans are processed in compliance with company policies and regulatory standards.

  • Perform regular quality checks to maintain accuracy and prevent errors.

  • Maintain detailed records of loan statuses and provide regular updates to management.

  • Generate reports and insights on process efficiencies and areas for improvement.

  • Proactively identify issues that could impede loan progression and develop solutions.

  • Work collaboratively with relevant teams to address and resolve any challenges.

  • Continuously seek ways to streamline and improve the loan processing workflow.

  • Participate in process improvement initiatives and implement best practices.

  • Perform other duties as assigned.

  • Maintains good attendance and punctuality to work.

  • Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities:

  • Knowledge of mortgage loan manufacturing processes and Encompass Software.

  • Ability to communicate effectively, both verbally and in writing.

  • Ability to demonstrate initiative to accomplish work objectives.

  • Ability to work effectively and demonstrate flexibility in a continually changing environment.

  • Ability to demonstrate effective organization, critical thinking, analytical, and problem-solving skills.

  • Demonstrate ability to positively influence performance and to lead Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.

  • Ability to work without close supervision.

  • Ability to work effectively in a team environment.

  • Ability to work extended hours to accomplish work objectives.

  • Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

  • Ability to demonstrate organizational and project management skills.

  • Ability to demonstrate strong problem-solving and attention to detail.

  • Ability to work independently and as part of a team.

Job Expectations:Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements:

Basic Qualifications:

  • High school diploma or equivalent, required; bachelors degree in finance, business, or a related field, preferred.

  • Minimum of four (4) years’ experience in mortgage processes from application, to clear, to close and Encompass Software, required.

  • Minimum of one (1) year supervisory experience.

  • Bilingual in English/Spanish preferred.

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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