Solution Manager

2 weeks ago

Columbus, United States American Chemical Society Full time


Solution Manager

Date: May 15, 2024


Location:
Columbus, OH, US, 43202


Company:
American Chemical Society

CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 117 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.

CAS is currently seeking a Solution Manager. This position will be located in our headquarters in Columbus, Ohio.

Description:

The Solution Manager leads the design of complex solutions to meet client needs. This role will work directly with clients to discover solutions to their data informatics problems. These include but not limited to knowledge management systems, data standardization, curation of data sets and the application of AI/ML to solve complex challenges. A successful solution manager will work well across division boundaries to develop the most effective solution for the client. They will work collaboratively with different domain experts from around the organization. This role requires curiosity, creativity and understanding of science and of data analysis.

Technical acumen in informatics is highly preferred due to the data heavy nature of our business.

Duties:

  • Lead client interactions to elucidate use cases, high level requirements, and non-functional requirements. Successful execution will be demonstrated by the establishment of a strong rapport and establishment of trust with our clients.
  • As necessary, design and lead workshops for complex problems with clients and CAS staff across divisional boundaries. Use human-centered design techniques to help drive solutions to strategic business problems for client (i.e., perform root cause analysis and problem impacts within client organizations).
  • Facilitate collaboration with Technology and Content Operations to design custom solutions for clients. These solutions will involve a creative mix of CAS technology, practices and expertise. By their custom nature, these solutions will involve invention and novel approaches to existing practices.
  • Effectively communicate complex scientific or technical topics to different constituencies, including development staff, CAS management, legal, and marketing. Prepare and present complex scientific and/or business solutions to executive audiences for purposes of education, influence, and decision-making,
  • Development of initial estimates for client proposals
  • Clearly document work to facilitate the creation of a proposal to the client and for the successful execution of the project
  • Monitor and analyzes changes in the chemical information space. This includes internal content changes at CAS and other competing solution providers

Qualifications

  • Bachelor's degree in science-related field or chemical informatics. Advanced degree strongly preferred. 4-10 years of work experience in solving technical problems depending on education.
  • Demonstrated capacity to solve highly complex problem.
  • Excellent written and verbal communication skills
  • Candidate with substantial experience writing proposals in response to commercial or government RPFs will be preferred.
  • 3+ years' experience in customer facing roles is highly preferred
  • Proven ability to effectively lead customer meetings and workshops is preferred
  • Demonstrates an independent decision-making aptitude in ambiguous strategic contexts through consistent logic, rational, and objective thinking, and reasoning.
  • Knowledge of competitive products and services operating in chemical information space
  • High proficiency in CAS data and policies desirable
  • Willingness to travel domestically and internationally, as needed
  • Experience with search and retrieval, analytics tool, and computer programming preferred

CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans. Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. EEO/Minority/Female/Disabled/Veteran.



Nearest Major Market: Columbus

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