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Field Service Technician

3 months ago

Decatur, United States Spectrum Full time

Job Description

Shift may begin as early as 8 am and end as late as 9 pm, including one weekend day

Field Technician
Are you a team player with great customer service and professionalism? Would you enjoy using your technical acumen to work in the field? If so, you might be a great fit for our Field Technician position here at Spectrum.


At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. As a Field Technician, you are delivering essential and innovative technology that people use in everyday life while consistently exceeding the expectations of our growing customer base.

As a Spectrum Field Technician, you re the face of Spectrum s products and services. In this entry level role, we will equip you with the proper training that will allow you to work efficiently in the field. Under supervision, your daily interactions will be customer facing, as you install and repair services for our customers and educate them on proper use of their Spectrum services and equipment. You will perform basic to installations, disconnects, downgrades, and upgrades for residential customers, all while providing world-class customer service. The Field Technician will also be trained to complete reconnects.

WHAT OUR FIELD TECHS ENJOY MOST

  • Working in the field
  • Learning technical and engineering skills on the job
  • Building relationships both internally and externally
  • Problem-solving and overcoming daily obstacles
  • Team camaraderie

You will be working in a field-oriented role which requires you to work outdoors, using hand tools, and being in a variety of working conditions and locations. You will work independently with minimal supervision.

WHAT YOU LL BRING TO SPECTRUM

Required Qualifications

  • Education: High School diploma, GED, or equivalent work experience
  • Technical skills: Problem solver with a technical aptitude, computer and software application use. Accurately measure distances, using measuring tape. Work with hand tools.
  • Skills: Communication, professionalism, time management, organization, critical thinking, responsible/reliable.
  • Abilities: Interpret analytics from soft tools such as meters and handheld devices. Troubleshooting. Read, write, and speak the English language.
  • Physical: Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment. Ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (345 lbs). Ability to lift up to 90 lbs and climb ladders to a height of 32 feet Working in confined spaces and at heights. Safely operate and navigate a company vehicle in constant changing environments. Ability to work with small components and wires. Ability to work outside for extended periods in any season and/or during inclement weather.
  • Valid Driver s license with satisfactory driving record within company standards required. Ability to travel (including during inclement weather) to and from assigned territories and company facilities.

SPECTRUM CONNECTS YOU TO MORE

  • Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
  • Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
  • Competitive Pay: Generous starting pay
  • Total Rewards: See all the ways we invest in you at work and in life

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Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.