Bilingual Career Navigator

1 month ago

Allentown, United States Educational Data Systems Inc Full time

Salary $42,000 year Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Bilingual CareerLink Navigator position is for you We are seeking a dynamic, team-oriented and caring individual to join our spirited team. The Bilingual CareerLink Navigator will work to continuously improve and increase customer satisfaction with PA CareerLink® Lehigh Valley services via telecommunication, social media, website applications and face-to-face customer interaction. Responsibilities · Assist and guide job seeker inquiries in navigating the workforce system · Identify service needs of customers and support initial system engagement · Answer and direct calls on the PA CareerLink® multi-line telephone system · Assess customer needs, provide information and referrals and direct inquiries to appropriate workforce staff and/or programs · Serve as a liaison between customers and workforce partners to provide optimal service · Provide administrative support to include tracking and reporting of customer inquiries and resolution of concerns · Outreach to program participants in post-placement phase to deliver and track follow up service · Maintain Follow-up database by adhering to follow up timelines as specified by contractor · Support Basic Career Services and satellite operations as needed for Welcome Center orientations, CRC, WIOA eligibility and administrative functions related to training · Assist with customer tours of the CareerLink facility, highlight available services, and facilitate customer-specific navigation of the workforce system Qualifications Education and Experience Requirements · Excellent communication and problem-solving skills · Experience in customer service, business and/or public relations preferred · Ability to gather and synthesize information from a wide variety of people and sources · Able to converse with the public and demonstrate a positive, professional attitude · Knowledge in Microsoft Office, social media platforms, and basic computer skills required · Current and valid driver's license required Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support About EDSI: EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.

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