Sr. Key Account Technologist Engineer

2 weeks ago

Phoenix, United States ASM Company Full time

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

The Key Account Technologist is the ASM product expert who supports extensive customer and internal company contacts for coordinating the introduction of new products, product improvements, and non-conformances/escalations at the customer. This includes leading projects/programs supporting these activities. The focus of this job is on managing all the technical account aspects of the customers in the assigned region.

Responsibilities:

  • Drive NPI & evaluations by leading the project including hands-on work at the customer location, implement BU developed BKMs or CIPs at customer and execute necessary actions and modifications.
  • Provide answers to our customers by identifying problems, researching answers and guiding customer through corrective steps to resolve high value problems at customer sites.
  • Understand customer timelines for film development / roadmaps for current and future technology nodes and transfers the information to product management, business development and R&D.
  • Identify technical inflections points and work with R&D to ensure customer requirements and learnings are implemented into product development.
  • Be responsible for the performance of our equipment at the customer. Customer specifications which are non-ASM standard are signed by the KAT.
  • Recognize early non-conformance of our product and takes the necessary steps for corrective actions, including analyzing data, involving hardware and process exports
  • Take responsibility to solve any escalation as efficient as possible problems, for NPI and installed base
Education & Experience:
  • Bachelors Degree with 10 years experience or Master degree with 7 years experience or PhD with 4 year experience in chemical engineering, electrical engineering, physics, or material science as well as experience in the semiconductor wafer processing or capital equipment industry.
  • Related work experience can include process engineering and technical marketing.
  • Direct experience with silicon wafer processing is a benefit or an equivalent combination of education and experience from which comparable knowledge, skills, and ability have been achieved.
  • Written and verbal communication skills including excellent presentation skills required.
  • Analytical thought and analysis abilities are needed to function in this position.
  • Manage multiple conflicting priorities towards the local account teams and within product line in support of introducing new equipment at the involved customers.
  • Extensive intercontinental travel with extended stays depending on business needs, compensated by ASM global travel policy


At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.

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