Facilities System Administrator

1 month ago

Atlanta, United States Children's Healthcare of Atlanta Full time

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Work Shift
Day

Work Day(s)
Monday-Friday

Shift Start Time
7:30 AM

Shift End Time

4:00 PM

Worker Sub-Type

Regular

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

A highly skilled and motivated Platform Administrator. The Nuvolo Platform Administrator will be responsible for building and maintaining strong client relationships, providing technical expertise and support, and ensuring the successful maintenance and utilization of Nuvolo's platform. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

Experience

  • 5+ years of experience as a platform or system administrator with emphasis in Computerized Maintenance Management System. 5 Years in a highly regulated environment like Healthcare, Nuclear, Clean room manufacturing preferred
  • Experience working with Maintenance, Healthcare Technology Management, or similar teams
Preferred Qualifications
  • Bachelor's degree in computer science, Engineering, or similar field
  • Experience with Nuvolo or Service Now platforms
  • Program compliance with Federal and State regulations and The Joint Commission standards
Education
  • A High School diploma
Certification Summary
  • No professional certifications required
Knowledge, Skills, and Abilities
  • Strong technical background and understanding of software and hardware systems
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders
  • Proven ability to effectively manage multiple customers and projects simultaneously
  • Strong problem-solving skills and ability to think analytically and creatively
  • Self-motivated and proactive, with a strong sense of accountability and ownership
  • Ability to thrive in a fast-paced and dynamic environment
  • Experience with ServiceNow or a ServiceNow Certified Systems Administrator
  • Ability to code in JavaScript
  • Proficient with MS Office Suite (Excel, PowerPoint, Project, Visio)
Job Responsibilities
  • Manage and maintain the Nuvolo application within the ServiceNow platform.
  • Perform Nuvolo promotions within the different environments and coordinate closely with the internal ServiceNow team.
  • Maintain users, groups, roles, departments etc. along with the any other platform specific configuration changes.
  • Serve as the main point of contact for internal customers using the Nuvolo application and develop and maintain cross-functional relationships.
  • Act as an advisor to business stakeholders on Nuvolo and ServiceNow best practices.
  • Understand technical requirements and objectives and recommend solutions.
  • Serve as the single point of contact for troubleshooting and support, follow-up and timely resolution of support cases, configuration review and project related requirements.
  • Collaborate with cross-functional teams to ensure smooth implementation and integration of Nuvolo's products and services. Liaise directly with Nuvolo for escalated issues and support.
  • Assist with developing minor enhancements to enable the customer experience as needed.
  • Maintain test scripts and support testing during platform and application upgrades.
  • Ensure overall platform and change management best practices are followed.
  • Establish and facilitate ongoing governance committee to ensure alignment across all stakeholders on priorities.


Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1571 Northeast Expy NE

Job Family

Engineering/Facility Mgmt

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