Rehab Coordinator

Job Description

Norco is currently seeking an individual to fill our Rehab Coordinator position. The Rehab Coordinator is Responsible for coordination of all Rehab team equipment set-ups and staff scheduling as directed. The Rehab Coordinator acts as a liaison between Norco ATPs, Rehab Specialist and Technicians, and their customers and referral sources to trouble shoot questions and problems and assure excellent communication is maintained. Other responsibilities include, but are not limited to:

• Coordinate team schedules and patient set-ups, answer and route rehab staff/patient communications
• Schedule rehab staff to optimize workflows
• Work with patients, physicians, therapists and referral sources to optimize the equipment needs for customers
• Understand payer requirements for equipment and be able to clearly communicate them to customers
• Perform insurance verification and obtain necessary documentation for equipment coverage
• Stay well informed of industry updates and Medicare changes, particularly those related to rehab
• Assist with rehab sales support and in-services within a defined region, as necessary
• Assist customer service staff to coordinate rehab related discharges
• Perform other tasks as assigned or necessary

Qualifications:
Qualifications

• High School graduate or equivalent
• Previous home care experience preferred
• Ability to work with a diverse group of people in a caring, personable manner
• Excellent public relations and customer service skills
• Excellent verbal and written communications skills, including phone demeanor
• Ability to read written materials, PC screen, etc.
• Ability to learn new equipment and technologies quickly
• Ability to build and maintain a good rapport with referral agencies, physician offices, patients, etc.
• Sit for extended periods of time
• Ability to perform basic mathematics calculations
• Ability to perform multiple tasks

Additional Information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.