Full-Time Center Associate

3 weeks ago


Victor, United States The UPS Store #1030 Full time

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES          

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Performs notarial acts

QUALIFICATIONS            

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing to become a notary

PAY RATE / STRUCTURE

  • $17.00per hour for the initial 120 days. Upon completion and positive review and exceptionalattendance record, receive a bonus of $1.00 for every hour worked initial 120 days. Also receive an increase to $18.00per hour. Pass the notary test, receive your notarycommission number and perform notary acts, rate increases to $18.50. Additional Quarterly Bonusavailable after 180 days with exceptional attendance. Average $19-$20per hour with hourly rate and bonus.


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