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Senior Product Specialist

2 weeks ago


East Point, United States Abacus Full time
Senior Product Specialist / Application Consultant Job Summary

Location: North East Atlanta area, GA
Job Title : Senior Product Specialist / Application Consultant
Job Type: Permanent, full-time
Requirement: To work as part of our Atlanta team to help our major retail customers (such as Macy's and O'Reilly's) implement and run Enactor's advanced store systems. Our retail products are based on a flexible java-based Toolkit and large library of functional components that offer a unique approach to integration, customization and long-term application ownership.

bout our company
We are an innovative software company of about 150 people rapidly becoming one of a small number of leading global suppliers of store applications and solutions to Tier 0 and Tier 1 international retailers. Our HQ is in London UK.

We specialize in flexible, micro-services based store solutions that are deployed in Department Stores, Food, Fashion, Hospitality, Stadiums, Luxury bands and General Merchandise. Our software products include: Point-of-Sale (POS), Self-Checkout solutions, Order Management, Inventory Management and more. We sell and deliver these products under traditional licencing models as well as providing them through hosted services (SAAS) in AWS.

Our unique software technologies offer our clients rich applications but also process-based development tools as part of the application suite. Using the Enactor Toolkit business events and actions are understood and managed as processes across the enterprise and represented visually. These smart design tools, together with reusable libraries of components, mean that application development and integration becomes a drag-and-drop exercise. The combination of the Toolkit and software libraries within the Enactor solution gives retailers a unique ability to react and adapt their applications in a changing and highly competitive retail landscape.

Our customers include major retailers such as: Harrods (UK), Fraser Group (UK), CentraI Group (Thailand), JYSK (Europe), El Palacio (Mexico), O'Reilly Autoparts (USA), Macys (USA).

We have main offices near London in the UK and in Columbo and Galle in Sri-Lanka and employees in different parts of the USA. We are in the process of opening a new office in the north east Atlanta area of the USA.

Job Description
This senior position is a hands-on role dedicated to helping our Tier 0 and Tier 1 retail clients implement the Enactor applications and systems in their businesses. You will be working with technical and business people inside our customers to define and implement application configurations, application enhancements, customizations and technical integrations between systems.

The role reports to the technical head in the USA and will work closely with colleagues in the USA, UK and Sri Lanka to define application and integration requirements and see them configured and implemented. You will become the first port of call for product expertise by our customers and will work with development teams in Sri Lanka to see customer requirements implemented and delivered.

Much of the time you will be working with our customers and partners defining functional requirements in the area of POS, store inventory and customer systems and assist them in configuring our applications to meet their requirements. You will also run workshops, training programs and technical sessions to educate, Client and refine requirements. You will be working closely with Enactor's product and development teams in the UK and Sri Lanka.

We believe that this role is an exciting opportunity to join us as our organization continues to grow and be intimately involved in various projects, making a real impact. Overall you will play a key part in configuring and deploying implementations and providing expert knowledge to our partners and customers.
Requirements
detailed knowledge of retail store processes and how they are implemented and supported by IT systems is vital and over time you will be expected to become expert in the capabilities, use and implementation of the Enactor applications.

The job is a senior technical and application role and consequently the individual must be able to handle themselves with confidence both within Enactor and with senior individuals within our customers and partners. Proven organizational and presentation skills and the ability to understand complex application and technical environments and drive through solutions to technical requirements and problems is key.
Day-to-day the job will be to engage with our customer's application and technical teams to help them implement the Enactor software into their businesses. You will love the challenge of solving problems and have a thirst for application and technical knowledge.
Establishing effective day-to-day working relationships with Enactor's project delivery teams, developers and other technical teams such as Application Consultants, Technical Architects and Customer Success Managers will be crucial. Enactor is a highly technical set of products and a key part of the role will be to work with the other resources in the business that are necessary to implement systems.

The role requires an experienced and proven individual who has at least 10 years in a similar role working with retail store system applications and systems for large retailers.

Key Competencies
  • Experienced application specialist/consultant within track history in a similar role
  • Good knowledge of store systems such as POS, Clienteling, Loyalty and store payment systems
  • In-depth knowledge of the analysis, design, implementation and evaluation of IT systems
  • Good Linux and Windows configuration and administration skills
  • Working knowledge of security standards such as ISO27001, PCI DSS and P2PE
  • Good working knowledge of database systems such as MariaDB, MySQL and SQL Server
  • Proficiency in writing and presenting technical documents
  • Good analytical skills with an aptitude for problem resolution
  • Reasonable knowledge of Cloud-based technologies, systems, related activities and constraints
  • Maintain Jira tasks and workflows and documents in Confluence

Responsibilities
  • Support application and technical queries with excellent knowledge of Enactor's applications
  • Run application training sessions with different levels of customer business and technical staff
  • Work with customers in "side-by-side" application configuration sessions
  • Identify functional gaps with customers and help produce Business Requirements Documents
  • Work with development teams to help define technical solutions and specifications
  • Run "Functional Workshops" with large groups of stakeholders within our retail customers
  • Work with customer and Enactor Project Managers to define programs and delivery schedules
  • Support project manager by providing input into project planning sessions.
  • ssist with education and approaches for application integration
  • ct as escalation point for customer technical queries and problems during project
  • Work closely with infrastructure teams to coordinate the smooth delivery of infrastructure
  • Coordinate with other departments to solve issues such as performance, security and stability
  • Provide initial technical oversight for all submitted application and infrastructure changes
  • Communicate effectively to all levels of our customer base and external partners
  • Share information and consult with other team members

Ideal Candidate Profile
  • Proven track record in software delivery and capability in product configuration
  • Previous experience working for a retail systems software provider in a similar role
  • BSc/ BA in computer science or equivalent
  • good understanding of XML, JAVA, Rest API, Soap, API, JSON
  • solid technical understanding of the Windows and or Linux operating platform
  • demonstrable understanding of network infrastructure, e.g. DNS and DHCP
  • Has experience working with project management, understanding project methodology
  • Reliable and able to work to deadlines, with the ability to self-organise
  • Demonstrate a wider business awareness and understand your impact within overall business
  • Self-managed and motivated to work under own initiative
  • Think and act beyond the scope of immediate responsibilities
  • Strong team player that builds supportive, open and encouraging relationships,
  • Flexible in their approach to working hours and commitments
  • Mature in their understanding of clear business process and encouraging of best practise.