Veterinary Receptionist

Seeking an independent, compassionate Veterinary Receptionist to join our team

Why Middlesex Veterinary Center?

We're focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with state-of-the-art equipment

As a new team member, you will be met with the cutest patients and a team that treats each other like family. We celebrate our success-both personal and professional-and support each other on tough days. This support means that our hospital is ready to welcome you with open arms or provide support and mentorship to a new graduate.

About Our Hospital:

Middlesex Veterinary Center is a full-service small animal veterinary hospital where we understand the special role your pet plays in your family. We are dedicated to becoming your partner in your pet's health care and it is our commitment to provide quality veterinary care and sound advice throughout the life of your pet. Our services and facilities are designed to assist in routine preventive care for young, healthy pets; early detection and treatment of disease as your pet ages; and complete medical, dental, and surgical care as necessary during his or her lifetime. We fully believe in the importance of preventive care in keeping your pets healthy; our job is not only to treat your pet when he or she isn't feeling well, but also to help you learn how to keep your best friend at their best

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Who are we looking for?

Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.

Responsibilities:

• Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
• Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
• Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
• Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
• Assist in cleanliness and maintenance of the hospital to ensure a great client experience.

Benefits:

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary - $18 - $22 per hour, determined by the candidate's skills, experience, and qualifications.
• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Continuing education allowance for licensed technicians
• Guardian voluntary benefits
• Generous pet benefits

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