Fountain Worker
4 weeks ago
Greets guests, answers phone calls, and receives funds from customers. Completes cash, check, or credit-card charge transactions. Counts money to verify amounts and issues receipts for funds received. Works in an efficient manner in a high-volume restaurant atmosphere. Works in a professional manner while maintaining a positive attitude and delivering superior Guest service at all times.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Greet Guest's promptly, courteously, and in a timely, friendly manner with an upbeat attitude
Respond to Guest inquiries and requests in a courteous and polite manner
Anticipate Guest needs
Provide Guest's with information and directions
Refers all unusual requests to Manager for proper handling
Adhere to all The Company Standard Operating Procedures
Maintain all The Company Sequence of Service Standards
Take and place order, and serve and garnish food and drinks efficiently and accurately in work area as applicable
Collect money, while following all proper cash handling and comp procedures
Maintain the cleanliness, sanitation, and the appearance of the front and back of house, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests
Pack and complete order as per guests' preference with any necessary condiments
Properly label and date products per safety and sanitation procedures
Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish products as needed in work station, counters, tables, etc.
Provide information to Guests regarding our venues, menus, and pricing
Recognize and cultivate regular Guests and repeat business
Maintain line of sight/atmosphere control by circulating through your work area throughout shift
Report any incidents of theft, vandalism, or violations
Processes all payments including room charges, cash, credit card, comps, etc.
Respond to Guest concerns/complaints regarding service or correct errors or resolve complaints with a positive attitude
Ability to communicate in English with Guests and co-workers
Keep the area clean and free of debris throughout shift
Keep area organized
Ensure nightly/weekly and opening/running/closing duties are completed
Record and report any equipment failure and/or safety hazards to a Manager immediately
Maintain Company Safety and Sanitation Standards
Clean all spills and waste immediately
Disposes trash in designated receptacles
Prepare Guest checks through POS terminal functions
Process Guest payment by cash, credit card, venue comps, and all other appropriate tender types
Ability to perform basic math skills
Obtain and return issued bank each day, count the bank and ensure it balances
Responsible to ensure accurate accounting of all cashier monies
Prepare the proper reporting forms for the day with name, date, shift, and outlet
Stock cashier station with proper supplies
Responsible for following proper checkout procedures
Interact and entertain Guests in a professional, cordial and exemplary manner
Assist all other team members as needed
Create and maintain a SENSE OF URGENCY
Appear in uniform for all shifts and promotional activities at scheduled time
Performs other job-related duties as assigned
Inform Management of any complaint, comments, or incident
Assist and/ or complete additional tasks as assigned
TRAINING REQUIREMENTS:
Tao Group Hospitality in-venue Fountain Worker/Counter training
EDUCATION/WORKING KNOWLEDGE:
1 years' experience in hospitality working in a high-volume venue
21+ years of age
POS systems
Guest relations
Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment
Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators and coolers, slicers and beverage machines
Knowledge of health, safety and sanitation regulations
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Ability to write and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for team members, management, and guests to read
Must be able to bend, kneel, and/or stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 50 lbs.
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
About Us
ABOUT TAO GROUP HOSPITALITY
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Wet Republic, Yauatcha, Ling Ling, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
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