![Ark Solutions](https://media.trabajo.org/img/noimg.jpg)
Service Desk Tech
1 week ago
Position: Service Desk Tech
Location: REMOTE
Duration: 12 Months and possibility of extension
Description:
The Service Desk Tech provides advanced technical support via phone, email, chat, and tickets, working under general supervision of the Service Desk management team. The Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technicians provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology-based systems located throughout the state and universities, as well as for private businesses and citizens. The Service Desk Tech provides advanced technical support via phone, email, chat, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/troubleshooting problems and soliciting relevant information from users to describe and document routine and non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer experience and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed.
Day-to-day Responsibilities:
- Impeccable customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology.
- Enhanced computer literacy is required.
- Understanding of contact center environment and Service Desk role.
- Experience with ServiceNow is preferred.
- HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Advanced troubleshooting and problem-solving skills in Microsoft Windows, Office suite, O365, desktop hardware/software, voice and network connectivity, network printing, email, smartphones, and web-based applications.
- Ability to organize and follow more complex and/or detailed technical procedures.
- Capable of analyzing and resolving routine problems based on existing documentation, training, and resources.
- Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
- Demonstrated sense of ownership, reliability, and urgency.
- Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly.
- Proficient in translating technical issues into understandable terms for non-technical users.
Experience:
- Associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution.
- 2-4 years of related work experience; or an equivalent combination of education and experience.
- Degrees must be from appropriately accredited institutions.
Skills Required / Desired Experience Experience providing excellent customer service skills using ITIL methodology Required 2 Years Experience working in a call center environment and Service Desk role Required 2 Years ServiceNow experience Desired HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly preferred Desired dvanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365 Required 2 Years Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Required 2 Years
-
Service Desk Tech
1 week ago
Raleigh, United States HonorVet Technologies Full timeTitle: Service Desk Tech Duration: 6+ months Location: Raleigh, NC The Service Desk Tech provides advanced technical support via phone, email, chat, and tickets, working under general supervision of the Service Desk management team. **This is a remote position. This candidate will work either: Sat - Tues - Sat and Sun hours are 7am - 7pm and Mon and Tues...
-
Help Desk Support Tech
2 weeks ago
Raleigh, United States Procom Full timeHelp Desk Support Tech Our client, a global life sciences company, is seeking a contract Desktop Support Specialist in Raleigh, NC who performs the tasks necessary to support activities for all Americas-based office locations and field-based employees. This position is "on-site", 40 hours per week, Monday-Friday. Help Desk Support Tech Job Details •...
-
Service Desk Technician
2 weeks ago
Raleigh, United States Red Zone Resources Inc. Full timeJob DescriptionJob Description739934The Service Desk Tech provides advanced technical support via phone, email, chat, and tickets, working under general supervision of the Service Desk management team.**This is a remote position. This candidate will work either: Sat – Tues - Sat and Sun hours are 7am – 7pm and Mon and Tues hours are 7am to 4pm so it’s...
-
Service Desk Technician
2 weeks ago
Raleigh, United States EGROVE SYSTEMS CORPORATION Full timeJob DescriptionJob DescriptionTitle: Service Desk TechnicianLocation: Raleigh NC (Remote)Duration: 12+ MonthsInterview mode: Webcam Interview OnlyShort Description:The Service Desk Tech provides advanced technical support via phone, email, chat, and tickets, working under general supervision of the Service Desk management team.Complete Description:**This is...
-
Service Desk Technician
1 week ago
Raleigh, United States eGrove Systems Full timeTitle: Service Desk Technician Location: Raleigh NC (Remote) Duration: 12+ Months Interview mode: Webcam Interview Only Short Description: The Service Desk Tech provides advanced technical support via phone, email, chat, and tickets, working under general supervision of the Service Desk management team. Complete Description: **This is a remote position. This...
-
Service Desk Support
1 week ago
Raleigh, United States Crescens Full timeJob Title: Service Desk Support Location: Raleigh, NC Duration: 11+months Type: Contract**This is a remote position**Job Description: The Client Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technicians provide consultation, elevated support, and/or advanced instruction to users of...
-
Service Desk Support
5 days ago
Raleigh, North Carolina, United States Crescens Full timeJob Title: Service Desk Support Location: Raleigh, NC Duration: 11+months Type: Contract**This is a remote position**Job Description:The Client Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technicians provide consultation, elevated support, and/or advanced instruction to users of...
-
Service Desk Technician
1 month ago
Raleigh, United States Crescens Full timeJob Title: ServiceDesk Technician Location: Raleigh NC Duration: 12 months *****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ***The equipment can be mailed. Job Description; The User Support Technician II (Service Technician II) is an essential role on the Service...
-
Service Desk Technician
3 weeks ago
Raleigh, United States Crescens Full timeJob Title: ServiceDesk Technician Location: Raleigh NC Duration: 12 months *****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ***The equipment can be mailed. Job Description; The User Support Technician II (Service Technician II) is an essential role on the Service...
-
Service Desk Specialist
1 week ago
Raleigh, United States Infojini Inc Full timeRemotecandidate will work either: Sat – Tues - Sat and Sun hours are 7am – 7pm and Mon and Tues hours are 7am to 4pm so it’s a 40 hour week OR Wed – Sat - Wed and Saturday hours are 7am to 7pm and Thurs and Fri hours are 8am to 4pm so it’s a 40 hour week. Below is the job description for the position:Position Title- Service Desk...
-
Advanced Service Desk Technician
1 week ago
Raleigh, United States Novalink Solutions Full timeJob Description This is a remote position. This candidate will work either: Sat - Tues - Sat and Sun hours are 7am - 7pm and Mon and Tues hours are 7am to 4pm so it's a 40 hour week OR Wed - Sat - Wed and Saturday hours are 7am to 7pm and Thurs and Fri hours are 8am to 4pm so it's a 40 hour week. The DIT Service Desk is the 24x7x365 single point of contact...
-
Advanced Service Desk Technician
1 week ago
Raleigh, United States Novalink Solutions Full timeJob Description This is a remote position. This candidate will work either: Sat - Tues - Sat and Sun hours are 7am - 7pm and Mon and Tues hours are 7am to 4pm so it's a 40 hour week OR Wed - Sat - Wed and Saturday hours are 7am to 7pm and Thurs and Fri hours are 8am to 4pm so it's a 40 hour week. The DIT Service Desk is the 24x7x365 single point of contact...
-
Service Desk Coordinator
2 months ago
Raleigh, United States Paul Mitchell Schools Full timePaul Mitchell The School Raleigh is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put...
-
Service Desk Coordinator
1 month ago
Raleigh, United States Paul Mitchell Schools Full timePaul Mitchell The School Raleigh is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put...
-
Service Desk Coordinator
2 months ago
Raleigh, United States Paul Mitchell Schools Full timeJob DescriptionJob DescriptionPaul Mitchell The School Raleigh is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff...
-
Service Desk Technician
1 week ago
Raleigh, United States DataStaff, Inc. Full timeDataStaff, Inc. is seeking a Service Desk Technician for a long-term contract opportunity with one of our direct clients in Raleigh, NC *This position is remote*This position will be required to work weekends and holidays, as needed.ResponsibilitiesProvide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating...
-
Social Media/Online Research Specialist
4 weeks ago
Raleigh, United States Open Desk, Inc. Full timeJob DescriptionJob DescriptionOpen Desk, Inc. is a growing firm located just north of Raleigh in Wake Forest, NC. We focus on information gathering for the insurance, legal, and human resources industries. We are seeking a professional, highly motivated candidate to join our team as an Online Research Specialist. This is a full-time, entry-level position...
-
Social Media/Online Research Specialist
3 weeks ago
Raleigh, United States Open Desk, Inc. Full timeJob DescriptionJob DescriptionOpen Desk, Inc. is a growing firm located just north of Raleigh in Wake Forest, NC. We focus on information gathering for the insurance, legal, and human resources industries. We are seeking a professional, highly motivated candidate to join our team as an Online Research Specialist. This is a full-time, entry-level position...
-
Service Desk Specialist
3 weeks ago
Raleigh, United States Crescens Full timeJob Title: Service Desk Specialist Location: Raleigh, NC Duration: 6+ Months ** The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite ** **Candidate will be required to use his/her own equipment until he/she is working onsite full time** Job Description The client is...
-
Manager, Global IT Service Desk
3 weeks ago
Raleigh, United States EDB Full timeA Little About Us Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or...