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Network Operations Center Technician
2 months ago
As the NOC Technician, you will be responsible for providing advanced technical support to our customers and internal teams, handling escalated issues from Tier I support, and responding to network events in a timely manner. You will interact with various network platforms including Fixed Wireless, Cambium, Canopy, MikroTik Routers, and Nokia Core network equipment. This role requires a proactive mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. Additionally, you will be required to take calls during the day and participate in on-call rotations during nights and weekends.
Key Responsibilities:
- Monitor network performance and proactively identify and resolve issues to minimize downtime and ensure optimal performance.
- Respond to escalated support tickets from Tier I support technicians, troubleshooting complex network issues and providing timely resolutions.
- Coordinate with internal teams and external vendors to troubleshoot and resolve network events and outages.
- Utilize network monitoring tools to analyze network traffic, identify anomalies, and implement corrective actions as necessary.
- Perform routine maintenance tasks, including software upgrades, configuration changes, and hardware replacements.
- Document and maintain accurate records of network configurations, troubleshooting steps, and resolution outcomes.
- Participate in on-call rotations to provide after-hours support and respond to network emergencies outside of regular business hours.
- Collaborate with cross-functional teams to implement network enhancements, upgrades, and expansions as needed.