Helpdesk Technician

Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems, colleges/universities, and large infrastructure programs throughout the U.S. and around the world. Our employees collaborate seamlessly among 30+ offices and gain valuable hands-on experience that fosters career growth. Langan culture is entrepreneurial from advancing innovative technical solutions, to participating in robust training and knowledge sharing, to making progressive change within the communities we live and work.

Consistently ranked among the top ten "Best Firms to Work For" and Engineering News-Record's top 50 firms worldwide, Langan attracts and retains the best talent in the industry. Employees thrive at Langan, a firm that embraces and promotes diversity, equity and inclusion; prioritizes wellbeing, health and safety; encourages volunteerism and philanthropy; offers workplace flexibility, along with carbon neutral office spaces; and empowers individuals to contribute their skills and knowledge to make impactful contributions.

Job Summary

Langan is seeking a Helpdesk Technician to join its collaborative Design Technologies team in Parsippany, NJ. This individual will serve a key function in providing support to a multidisciplinary employee base of technical experts for AutoCAD, Civil 3D and other engineering technologies. In this role, you will have the opportunity to serve as the initial point of contact to our user community as part of a national team.

Job Responsibilities

• Provide front line technical support for AutoCAD, Civil 3D and other engineering technologies, with a focus on customer service and responsiveness;
• Trouble shoot technical issues relating to AutoCAD, Civil 3D and other engineering technologies;
• Assist in the development and maintenance of training and sample materials;
• Collaborate with IT team to ensure AutoCAD, Civil 3D and other engineering software are up-to-date and running smoothly;
• Work closely with the CAD Department professionals to guide others and promote the use of various standards, workflows, and engineering technologies to all Langan's core disciplines;
• Participate in AutoCAD, Civil 3D and other engineering software testing and evaluation;
• Provide drafting support on an as-needed basis; and
• Perform other duties as requested.

Qualifications

• Associate's degree in computer aided drafting, engineering technology or related field preferred;
• 3+ years' experience with AutoCAD drafting and production;
• Demonstrated ability to troubleshoot software issues and work independently and in a team environment;
• Willingness to learn new technologies and related software such as Civil 3D, Revit, Carlson, Navisworks, etc.;
• Strong verbal and written communication skills, and the ability to work effectively with vendors and clients;
• Previous technology support experience a plus;
• Strong attention to detail with excellent analytical, multitasking, and judgment capabilities;
• Ability to periodically work on special projects after hours and weekends; and
• Ability to travel between Langan's offices with a valid driver's license in good standing.

Langan provides a rich array of programs and benefits to help its employees advance their careers and enhance the quality of their lives. Our comprehensive compensation package includes: full-time employment company paid medical, dental, and vision coverage; life insurance, short- and long-term disability insurance, and paid pregnancy disability leave; 401(k)/Roth with company match; paid time off including parental and military leave; employee referral and professional license bonuses; and educational reimbursement.

Langan offers employee resource groups; flexible work schedules; extensive training; wellness programs; buddy and mentoring programs; and much more

Langan is an affirmative action / equal opportunity employer committed to building a team that represents and values diverse backgrounds. Langan promotes a positive work environment of inclusion, where we respect each other's differences and recognize that a diverse, equitable and inclusive environment is a key to our success.

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