IT Helpdesk Technician

Who is Senior plc?

Senior plc is an international, market-leading, engineering solutions provider with 30 operating businesses in 13 countries. Senior designs, manufactures and markets high-technology components and systems for the principal original equipment producers in the worldwide aerospace, defense, and land vehicle and power & energy markets. The Group is split into two divisions, Aerospace and Flexonics, servicing five key sectors.

Our global values underpin what we do, and how we do it ...

Safety - Integrity - Customer Focus - Respect & Trust - Accountability - Excellence

Who is SSP?

Senior Aerospace SSP, specializes in designing, manufacturing, and qualifying complex ducting systems for aerospace applications. Since its humble roots in 1945, the campus has now expanded to include a 59,000 sq. ft high-volume production facility, in addition to its legacy 131,000 ft2 main buildings which combined, accommodate over 500 employees. Vertically integrated with its own foundry, fabrication shop, and ISO certified engineering lab, Senior Aerospace SSP acquired by Senior PLC in 1995 and has continued its expansion into new programs and technologies.

What does the job involve?

Summary: Provides a full range of information technology support services, maintains the computer networks, providing technical support. Monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.

Essential Duties and Responsibilities:

Under general supervision, must be able to perform a variety of job duties including, but not limited to:

• Manage Tier 1 help desk escalations through internal ticketing system providing technical support
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues using diagnostic techniques
• Follow up on outstanding requests and ensure timely resolution
• Redirect unresolved issues to the next tier
• Ability to properly document issues and their resolution
• Participate in departmental process improvement initiatives and implementations
• Maintain technical documentation and service catalog on installation of software and configuration
• Follow all Senior policies and procedures.
• Other duties as assigned.

In addition to the above, Technicians are to maintain an organized, clean and safe work area using safety standards and expectations while adhering to all quality practices. Senior is an Equal Opportunity Employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• BA/BS in Information Technology, Computer Science or similar relevant field; or 2- 3 years of related experience and/ or training; or equivalent combination of education and experience.

Required Skills:

• Language: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients and customers.
• Reasoning Ability: Ability to apply a general understanding to carry out detailed, written and oral instructions.Ability to deal with problems involving a few concrete variables in standardized situations.
• Mathematical Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Other Abilities: Abilityto troubleshoot computer hardware/software issues with minimal to no assistance. Ability to install computer equipment. Ability to install and run programs such as office 365, various engineering applications and software that are supported within the scope of the organization.

Tools used:

• Computer, printer, wires, phones

Material Used:

• Computer equipment, printer equipment, TV equipment, wires, phones

ITAR Compliance:

• Access to our facility (and, therefore, employment) is restricted under the International Traffic in Arms Regulations (ITAR) and/ or Export Administration Regulations (EAR) to U.S. Citizens, lawful permanent residents, U.S. refugees, asylees or temporary residents under amnesty provisions [as defined in 8 USC 1324b(a)(3)] and properly licensed foreign persons.Applicants receiving a conditional offer of employment will be required to provide information to determine whether they are subject to these regulations and, if so, to assess their country of chargeability for export control purposes. Additionally, potential employee's names will be screened against the Consolidated Screening List (maintained by the United States government) to determine eligibility to receive technical data.

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