Patient Services Support Technician

1 month ago

Portland, United States Maine Medical Center Full time
Summary
  • ($3,000.00 Sign on Bonus paid in 3 installments, prorated for Part Time)
  • Current MaineHealth employees not eligible for the sign on bonus. Must be separated from MaineHealth system for 6 months to be eligible.
  • Position Summary
    • Responsible for providing services to support patient care. The position includes two major areas of support to patient care: Transportation of patients and equipment and the stocking and general maintenance of certain equipment and supplies. Serve as a vital contact for patients, family, and visitors during patient transportation, and, must convey a friendly, caring, and professional attitude. Responsible for assessing needs of customers related to transportation, and ensuring the customer's needs are met.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Education: A high school diploma, or a GED obtained within 12 months of hire, is preferred.
    • License/Certifications: N/A
    • Experience: N/A
    • Ability to work independently and apply sound judgment to asses and prioritize transportation requests using the Teletracking computer and paging system.
    • Reading ability to ensure proper patient identification, reading text pages and computer screens, and performing data entry and review.
    • The employee needs strong customer service skills, acquired though six months of on the job training and attendance at Customer Service Training for Patient Transportation
    • Ability to learn and perform bedside pick -up and assisted lift procedures, acquired through on the job training, ergonomics and patient transport safety training classes.
Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

Additional Information
Maine Medical Center is a Magnet designated 700-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and quality of life in Portland.

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