Senior Business Support Specialist

3 weeks ago


Phoenix, United States First Citizens Bank Full time

Overview:

This position supports Bank products or services within a business unit, in the execution of operating activities at the highest level of complexity. Responsible for reviewing processes, analyzing and resolving more advanced documentation or servicing issues that may arise. Implements enhancements to systems or processes in order to improve workflow. Ensures client satisfaction through the handling, processing, and servicing of escalated requests. May provide a leadership role for the work group through knowledge in the area of specialization.

Responsibilities:
  • Account Servicing - Performs complex data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
  • Operations - Performs advanced operational tasks, manages vendor and associate inquiries. May lead team in direction and success of daily activities.
  • Business Expertise - Acts as a resource in area of work. Performs process troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. May support development of new products or services.
  • Service & Support - Develops and maintains relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution. Handles escalated and complex support issues.
Qualifications:
  • Bachelor's Degree and 0 years of experience in Support or Customer Service OR High School Diploma or GED and 4 years of experience in Support or Customer Service.
  • Preferred Qualifications: Reside in the Phoenix, AZ area.


  • Phoenix, Arizona, United States Newtek One Full time

    NewtekOne, Your Business Solutions Company, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and...


  • Phoenix, United States First Citizens Bank Full time

    Overview: This position supports Bank products or services within a business unit, in the execution of operating activities at the highest level of complexity. Responsible for reviewing processes, analyzing and resolving more advanced documentation or servicing issues that may arise. Implements enhancements to systems or processes in order to improve...


  • Phoenix, United States First Citizens Bank Full time

    Overview: This position supports Bank products or services within a business unit, in the execution of operating activities at the highest level of complexity. Responsible for reviewing processes, analyzing and resolving more advanced documentation or servicing issues that may arise. Implements enhancements to systems or processes in order to improve...


  • Phoenix, United States First Citizens Bank Full time

    Overview: This position supports Bank products or services within a business unit, in the execution of operating activities at the highest level of complexity. Responsible for reviewing processes, analyzing and resolving more advanced documentation or servicing issues that may arise. Implements enhancements to systems or processes in order to improve...


  • Phoenix, United States First Citizens Bank Full time

    Overview: This position supports Bank products or services within a business unit, in the execution of operating activities at the highest level of complexity. Responsible for reviewing processes, analyzing and resolving more advanced documentation or servicing issues that may arise. Implements enhancements to systems or processes in order to improve...


  • Phoenix, United States First Citizens Bank. Full time

    **Overview** This position supports Bank products or services within a business unit, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates workflow and ensures...


  • Phoenix, Arizona, United States First Citizens Bank Full time

    Overview: This position supports Bank products or services within a business unit, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates workflow and ensures...


  • Phoenix, United States First Citizens Bank Full time

    Overview: This position supports Bank products or services within a business unit, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates workflow and ensures...


  • Phoenix, United States First Citizens Bank Full time

    OverviewThis position supports Bank products or services within a business unit, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates workflow and ensures client...


  • Phoenix, United States First Citizens Bank Full time

    Overview This position supports Bank products or services within a business unit, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates workflow and ensures...


  • Phoenix, United States Wells Fargo Full time

    Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. At Wells Fargo, we support employees' career aspirations and growth. We're proud of our employee-welfare-centered business approach and our...


  • Phoenix, United States Wells Fargo Full time

    Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. At Wells Fargo, we support employees' career aspirations and growth. We're proud of our employee-welfare-centered business approach and our...


  • Phoenix, United States Newtek One Full time

    NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products...


  • Phoenix, United States Newtek One Full time

    NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products...


  • Phoenix, United States Newtek One Full time

    Job DescriptionJob DescriptionNewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided...


  • Phoenix, United States Newtek One Full time

    Job DescriptionJob DescriptionNewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided...


  • Phoenix, United States Newtek One Full time

    NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small - and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products...


  • Phoenix, United States CareerBuilder Full time

    Senior Business Management Specialist Our client is a dynamic and forward-thinking organization committed to excellence. We are currently seeking a Senior Business Management Specialist to join our team and play a pivotal role in supporting our executive leadership routines and strategic initiatives. Responsibilities: Provide primary support to the team lead...


  • Phoenix, United States Child & Family Support Services Full time

    **Come join us for a rewarding career **working with young people by helping them **overcome their individual challenges **and **recognizing their full potential**. The **Direct Support Specialist** is the perfect position for a determined paraprofessional, caregiver, social worker or behavioral health professional looking for an exciting opportunity to...


  • Phoenix, United States Child & Family Support Services Full time

    **Come join us for a rewarding career **working with young people by helping them **overcome their individual challenges **and **recognizing their full potential**. The **Direct Support Specialist** is the perfect position for a determined paraprofessional, caregiver, social worker or behavioral health professional looking for an exciting opportunity to...