Customer Advocate

1 month ago

Tolleson, United States Serenity Healthcare, LLC Full time

Customer Advocate

Location: Tolleson, AZ

This position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference In this role, you will be responsible for educating patients on new-to-market healing technologies. You will primarily be helping patients understand the studies on the risks of medication versus the benefits of TMS and Ketamine.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Responsibilities

  • Be the expert on TMS and Ketamine. Training and studies will be provided.
  • Ownership for all patients on your provider’s schedule
  • One-on-one meetings with patients to connect treatment solutions to their individual needs.
  • Support healing through education, connection, and focus on TMS and Ketamine

Benefits

  • Career Growth Opportunity
  • Paid Time Off
  • 10 Paid Holidays
  • 401k
  • Medical, Dental, Vision insurance (Serenity covers 90% of your insurance premium)
  • Closed on Sundays
  • Employee Referral Program

Qualifications

  • High School Diploma or GED. 
  • 2-3+ year of experience in a full-time customer service role.
  • Drug Testing within company policy
  • Previous experience working with computer-based information systems.

About Serenity:

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

*This position is contingent on successfully completing a criminal background check upon hire.

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