Warrior Outreach Specialist

K9s For Warriors is the nation’s largest provider of service dogs to veterans suffering from the invisible wounds of war, such as Post-Traumatic Stress Disorder. Our unique, in-house program helps change the lives of American heroes by pairing them with a battle buddy, who was likely a rescue dog and then teaching him or her to utilize that dog to mitigate the symptoms of their wounds. In order to continue the great work, we are doing, we are in need of a Warrior Outreach Specialist to join our amazing team

Summary/Objective

Under the direct supervision of the Warrior Outreach Manager, The Warrior Outreach Specialist is responsible for engaging the Alumni community and providing wrap around services post-graduation. This role serves as the bridge between K9s For Warriors’ Staff and Alumni. In addition, this position will be responsible for coordinating, following up, and communicating with the Alumni.

ESSENTIAL FUNCTIONS:

• Conduct monthly outreach and check ins with Alumni to ensure service needs are being met
• Identify and assist with opportunities for Alumni to participate in local or regional meet up events
• Identify and select potential candidates for the Warrior Ambassador program
• Communicate and coordinate with various departments within K9s For Warriors
• Present information and training to Alumni related to the Department of Veterans Affairs Veterinary Health Insurance Benefit (VHIB)
• Establish effective working relationships and work collaboratively with Alumni across the country, and with external resources, such as donors, local and regional community resources, and resources in medical treatment facilities (MTFs)
• Serve as the point of contact and the designated K9s For Warriors’ representative for an assigned group of Alumni
  1. Attend Alumni events, media opportunities, recreational events, and fundraising events
  2. Manage grassroots efforts and outreach efforts as needed
• Maintain current and accurate data in the internal Warrior database
• Collect and report results and performance metrics for Alumni events and activities

OTHER DUTIES

• As assigned by the supervisor or management
• Travel to support outreach events as needed

COMPETENCIES

• Integrity
• Sensitivity
• Communication
• Teamwork
• Planning and Organizing
• Decision Making/Problem-Solving
• Customer Orientation

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

In addition to working on a computer, this position would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. This role also requires walking and standing for interim periods of time to communicate in person with the warriors.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree or equivalent work experience
• Knowledge of the Veterans community and issues regarding serving clients from this community
• Experience in working with Veteran Service Organizations and the Department of Veterans Affairs
• Ability to work with persons with mental and physical disabilities
• Experience working in customer service field preferred, e.g. customer service associate
• Possess patience to interact with challenging clients
• Strong verbal, written, and oral communication skills; this position requires the candidate to possess a strong ability to speak clearly, and effectively as well as the ability to listen to and hear clients who may be in distress or challenging.
• Veteran status preferred
• Valid driver’s license and meet policy requirements for company auto insurance

---