Customer Advocate

5 days ago

Orange, New Jersey, United States ImageFIRST Healthcare Laundry Specialists Full time
Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

Monday -Friday, (Range $55-$60/Year.

Your base pay is calculated on [8%] of the 13-week average of your route volume during the previous quarter.

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST's "face" to our customers and potential customers.

RESPONSIBILITIES:
  • Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
  • Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
  • Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
  • Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
  • Product Management: load outs, inventories, quality-stains/damage, tape changes
  • Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
  • Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
  • Unload Truck: check-in, empty soil carts, weigh carts
  • Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
  • Truck Maintenance: timely communication of repairs, PM, accidents
  • Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements
MINIMUM QUALIFICATIONS:
  • Minimum of 3 years of experience within sales or a route sales role
  • Ability to lift 25 pounds on a frequent basis
  • Ability to drive commercial motor vehicle for up to 10 hours daily
  • High School Diploma or equivalent
  • Valid Driver's License and Excellent Driving Record
  • Sense of direction/knowledge of are
Company Values & Benefits

Required Competencies:
  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do
Benefits:
  • Weekly pay
  • Medical, Dental, Vision
  • Pet, Legal, and Hospital Indemnity Insurance
  • 401k (match)
  • Paid Time Off Package
  • Tuition Reimbursement
  • Referral Program
  • Great company culture
  • Collaborative team environment
EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

  • Customer Experience Advocate

    6 days ago

    East Orange, New Jersey, United States The GIANT Full time

    Job OverviewThe GIANT Company is seeking an experienced PT Checkout Coach SP to join our team. As a key member, you'll help us deliver exceptional customer experiences, share your ideas, learn new skills, and contribute to the company's success.About the JobIn this role, you'll be responsible for ensuring seamless checkout operations, providing excellent...

  • Banking Customer Advocate

    15 hours ago

    East Orange, New Jersey, United States PNC Full time

    What We OfferPNC offers a comprehensive range of benefits to help meet your needs now and in the future.This includes medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, and 401(k) with PNC match.In addition, we offer paid time off, including up to 11 paid...

  • Customer Care Consultant

    3 weeks ago

    West Orange, New Jersey, United States PPLSI Full time

    Job Summary: The Customer Care Consultant insures internal and external customers receive excellent service by answering questions, resolving problems, and processing requests via telephone, chat and/or email. Responsibilities: Scope of the Role Under close supervision, an incumbent in this position will perform a variety of customer service duties to...

  • Client Care Advocate

    4 days ago

    South Orange, New Jersey, United States Conduent State & Local Solutions, Inc Full time

    We're looking for a skilled Customer Service Ambassador to join our team at Conduent State & Local Solutions, Inc. As a key member of our operations, you'll play a vital role in delivering exceptional customer experiences and supporting our clients' success.Job Summary:This is an exciting opportunity to work in a fast-paced, dynamic environment where you'll...

  • Patient Advocate

    6 days ago

    West Orange, New Jersey, United States Senior Helpers Full time

    Senior Helpers of West Orange is a trusted partner in senior care, providing high-quality in-home services that empower seniors to live their best lives. We're seeking a dedicated and compassionate Registered Nurse to join our team as a Nursing Professional.In this role, you will work closely with clients and their families to develop customized care plans...

  • Phone Support Expert

    4 days ago

    South Orange, New Jersey, United States Conduent State & Local Solutions, Inc Full time

    As a Client Care Advocate at Conduent State & Local Solutions, Inc, you'll have the chance to make a real difference in the lives of our clients' customers. In this critical role, you'll be the first point of contact for customers, providing expert support and resolving issues efficiently.What You'll Do:Respond to customer inquiries via phone, email, or...

  • Associate Team Leader

    2 weeks ago

    Orange, New Jersey, United States H&R Block Full time

    552648BRTitle:Associate Team LeaderOur Company :At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.We strive to...

  • Physical Therapist

    2 weeks ago

    East Orange, New Jersey, United States HealthCare Traveler Jobs Full time

    More about the job Host Healthcare is the #1 ranked travel healthcare company in the U.S. with an immediate option for this Physical Therapist position in East Orange, NJ. Sign-up here to submit your application for this role or for more information about this role, contact a member of our team at [email protected] or (800) 585-1299 . Estimated pay packages...

  • Multi-Unit Team Leader

    5 days ago

    Orange, New Jersey, United States H&R Block Full time

    530238BRTitle:Multi-Unit Team LeaderOur Company :At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.We strive to...

  • Receptionist

    2 weeks ago

    Orange, New Jersey, United States H&R Block Full time

    547769BRTitle:ReceptionistOur Company :At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.We strive to...

  • Lived Experience Clinician

    2 weeks ago

    Orange, New Jersey, United States Family Connections Full time

    Position Title:    Lived Experience Clinician -Mental Health and Substant Use Service Reports To:       Manager, Intensive Outpatient Services or Manager, Supportive Counseling and Outpatient Services               Broad Function: Provide mental health and substance use counseling I.  CORE VALUES:  Demonstrates cultural competence...

  • EMPI Data Integrity Analyst

    7 days ago

    West Orange, New Jersey, United States RWJBarnabas Health Corporate Services Full time

    Job Overview: The enterprise master patient index or EMPI is a critical business function and patient safety resource; it links a patient to demographics, clinical and financial information. The EMPI must contain accurate, timely, and complete data that include a single identifier for each patient registered. The EMPI Data Integrity Analyst will be...

  • EMPI Data Integrity Analyst

    4 days ago

    West Orange, New Jersey, United States RWJBarnabas Health Corporate Services Full time

    Job Overview:The enterprise master patient index or EMPI is a critical business function and patient safety resource; it links a patient to demographics, clinical and financial information. The EMPI must contain accurate, timely, and complete data that include a single identifier for each patient registered. The EMPI Data Integrity Analyst will be...

  • EMPI Data Integrity Analyst

    1 week ago

    West Orange, New Jersey, United States RWJBarnabas Health Corporate Services Full time

    Job Overview:The enterprise master patient index or EMPI is a critical business function and patient safety resource; it links a patient to demographics, clinical and financial information. The EMPI must contain accurate, timely, and complete data that include a single identifier for each patient registered. The EMPI Data Integrity Analyst will be...

  • EMPI Data Integrity Analyst

    2 weeks ago

    West Orange, New Jersey, United States RWJBarnabas Health Full time

    EMPI Data Integrity Analyst (Remote) - West Orange, NJ Req #: 0000189316 Category: Professional / Management Status: Full-Time Shift: Night Facility: RWJBarnabas Health Corporate Services Department: Medical RecordsLocation: Remote, West Orange, West Orange, NJ 07052 Job Overview: The enterprise master patient index or EMPI is a critical business...

  • Tax Associate

    2 weeks ago

    East Orange, New Jersey, United States H&R Block Full time

    535984BRTitle:Tax AssociateOur Company :At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.We strive to...

  • Tax Associate

    2 weeks ago

    West Orange, New Jersey, United States H&R Block Full time

    536002BRTitle:Tax AssociateOur Company :At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.We strive to...

  • EMPI Data Integrity Analyst

    7 days ago

    West Orange, New Jersey, United States RWJBarnabas Health Full time

    EMPI Data Integrity Analyst (Remote) - West Orange, NJReq #:0000189316Category:Professional / ManagementStatus:Full-TimeShift:NightFacility:RWJBarnabas Health Corporate ServicesDepartment:Medical RecordsLocation:Remote, West Orange, West Orange, NJ 07052Job Overview:The enterprise master patient index or EMPI is a critical business function and patient...

  • Remote Tax Professional

    2 weeks ago

    West Orange, New Jersey, United States H&R Block Full time

    540903BRTitle:Remote Tax ProfessionalOur Company :At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.We strive to...

  • Remote Tax Professional

    2 weeks ago

    East Orange, New Jersey, United States H&R Block Full time

    540877BRTitle:Remote Tax ProfessionalOur Company :At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.We strive to...