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SATCOM Network Support Specialist
4 weeks ago
SATCOM Network Support Specialist at Scott AFB.
POSITION SUMMARY:
This position supports the Defense Information Systems Agency (DISA) Enterprise SATCOM Gateway Services (ESGS), providing 24/7/365 technical and operational support to tactical customers accessing DoD Gateway facilities. Personnel shall provide support to an extremely complex IP-Based SATCOM network. Candidate will be "mission essential" and able to support rotating 12, 10, or 8hr shifts based upon the requirement and resources available.
PRIMARY RESPONSIBILITIES:
- Perform IP network support to include configuration of switches, routers, firewalls and voice equipment.
- Perform IP satellite modem support to include configuration and issue of option/boot files.
- Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
- Remotely access and de-access customers into the IP/SATCOM networks.
- Verify equipment is operating in the baseline configuration and react to alarms as necessary.
- Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).
- Utilize ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our client's Baseband, IF, and RF Communications.
REQUIRED QUALIFICATIONS:
- High School diploma and 2-4 yrs. of relevant experience.
- Be able to communicate effectively and clearly both orally and in written form.
- Must possess DoD 8570, IAT Level II (SEC+ or equivalent) Certification.
- Minimum Secret clearance.
DESIRED QUALIFICATIONS:
- Moderate level IP/Networking experience including hands-on configuration of routers, switches, firewalls and IP Modems.
- Moderate level knowledge of voice over Internet Protocol (VoIP) gateways, call managers, performance enhancing proxies (PEP), and telephony systems.
- Moderate understanding and experience with the operation/configuration of MILSATCOM encryption devices.
- Moderate understanding and experience in the implementation and delivery of DISN services (VoIP, VoSIP, VTC, NIPR, SIPR).
- Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
- Utilization of SAA/GAAs as source documentation for network configuration.
- Ability to manage IP over SATCOM networks using iDirect or equivalent FM-TDMA hubs.
- CCNA/CCNP.
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