Helpdesk Analyst

Compass Health Brands is a consumer healthcare products company that truly makes a difference. Our one mission is to improve lives - our customers, our consumers, our patients, our team members and the communities we serve.

We are looking to add a Helpdesk Analyst to our IT team

Under general supervision, the Helpdesk Analyst will provide support to end-users. They may interact with networks, desktops/laptops, peripherals, and applications to correct problems and identify issues. The Helpdesk Analyst is not just responsible for the initial contact and support of the end user community, they are required to take ownership of tickets and exercise a broad range of technical and problem-solving skills, investigating, researching, troubleshooting, escalating and/or resolving issues in an efficient manner. We require a minimum of two years' computer-operations experience, preferably in a Windows environment, knowledge in MS Office products and document management support, and client-server networks. Some knowledge of Mac and Linux is beneficial, but not required.

Duties and Responsibilities:

• Answer and respond to queries on basic technical issues with the ability to advise, resolve and follow-up in a timely manner
• Properly identify priority issues, and escalate accordingly,
• Provide first level support to desktop/laptop users, including hardware/software troubleshooting and desktop/laptop application support,
• Responsible for documentation of events, problems and resolutions,
• Direct unresolved issues appropriately; communicate feedback or suggestions to team

Required Qualifications:

• Associate or bachelor's degree in information technology or a related field.
• Minimum 2 years of helpdesk related experience.
• Excellent attention to detail
• Strong communication skills, both written and verbal
• Able to work both independently, as well as collaboratively
• Strong Customer Service skills
• Positive, cooperative, and motivated attitude
• Comp TIA Certifications, A+, Network, Security, and Linux a plus